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Ensure guests experience a friendly arrival and departure, addressing all needs and requests in a timely, efficient, and hospitable manner.

Greet guests happily upon arrival and throughout their stay.
Use guests' names whenever possible to ensure a welcoming experience.
Contribute to high guest satisfaction scores.
Handle challenging guest situations with hospitality and urgency.
Maintain strong knowledge of hotel facilities and amenities.
Support all groups and events at the hotel.
Understand relevant technology for the role.
Answer incoming calls with friendly service using approved greetings.
Maintain clean and well-organized workspaces, both front and back of house.
Assist with cleaning guest rooms and public spaces as needed.
Greet guests happily while cleaning, using their name if possible.
Complete all operational checklists accurately and on time each shift.
Ensure accurate and timely shift handover reports.
Wear a clean, approved uniform, be well-groomed, and wear a nametag.
Maintain clear, honest, and professional communication with team members.
Demonstrate a 'can-do' attitude, adapting to business and guest needs.
Collaborate with team members to create a welcoming environment and positive workplace.
Check guests in and out efficiently.
Contact guests after check-in to ensure room satisfaction.
Maintain an up-to-date understanding of room rates and promotions.
Receive and note all incoming mail as per daily shift checklist.

Experience in hospitality, service, consumer-facing franchise, or related field preferred.
Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work well in stressful, high-pressure situations.
Effective listening, understanding, clarifying, and resolving co-worker and guest concerns.
Ability to convey information and ideas clearly.
Desire to serve all guests.
Must be 18 years of age or older.
Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
Arrive and clock in on time for every shift.
Clock out at scheduled shift ending time, unless directed otherwise.
Never work while off the clock.
Clock in/out for breaks at designated times.
Provide sufficient notice for scheduled shift call-outs as directed by supervisor.
Ability to stand or remain stationary for long periods (3-4 hours).
Ability to operate computers, office machinery, and devices.
Perform 10-key operation and data entry.
Dial a telephone.
Manually manipulate objects, handles, tools, and controls.
Ability to bend, stoop, crouch, lift, and transport supplies up to 25 pounds.
Ability to move throughout the hotel and rooms.
Ability to inspect and visually observe details at close and long range.
Occasional lifting of packages or general office equipment.
Ability to read, write, understand, and communicate effectively in English.

MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
Manages a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities.
Employs over 7,000 team members, operating hotels under 9 Marriott brands, 8 Hilton brands, and independent hotels.
Named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
Three-time recipient of the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer.
Awarded for the TWA Hotel at New York’s JFK Airport, including Development of the Year (ALIS), Urban Land Institute New York Excellence in Hotel Development, and American Institute of Architects national Architecture Award.

Guest Service Agent at MCR

Guest Service Agent