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About the Role

As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Responsibilities

Engage with customers to resolve complex technical challenges related to GPU clusters, inference, and fine-tuning services, ensuring swift and effective solutions.
Become a product expert in all Gen AI solutions, serving as the final technical defense before issues are escalated to Engineering and Product teams.
Collaborate with Engineering, Research, and Product teams to address customer concerns and ensure high customer satisfaction.
Transform customer insights into action by identifying support case patterns and collaborating with Engineering and Go-To-Market teams to drive the product roadmap.
Maintain detailed documentation including system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing.
Provide flexible support coverage during holidays, nights, and weekends as business needs require.

Requirements

5+ years of experience in a customer-facing technical role.
At least 1 year of experience in an AI support function.
Strong technical background in AI, ML, GPU technologies, and high-performance computing (HPC) environments.
Familiarity with infrastructure services (e.g., Kubernetes, SLURM).
Familiarity with infrastructure as code solutions (e.g., Ansible).
Familiarity with high-performance network fabrics.
Familiarity with NFS-based storage management.
Familiarity with container infrastructure.
Familiarity with scripting and programming languages.
Familiarity with operating storage systems in HPC environments (e.g., Vast, Weka).
Familiarity with inspecting and resolving network-related errors.
Strong knowledge of Python, TypeScript, and/or JavaScript.
Experience with testing/debugging using curl and Postman-like tools.
Foundational understanding of compute cluster installation, configuration, administration, troubleshooting, and securing.
Complex technical problem-solving and troubleshooting with a proactive approach.
Ability to work cross-functionally with Sales, Engineering, Support, Product, and Research teams.
Strong sense of ownership and willingness to learn new skills.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to operate in dynamic environments, manage multiple projects, and handle frequent context switching and prioritization.

Skills

AI
ML
GPU technologies
High-performance computing (HPC)
Kubernetes
SLURM
Ansible
High-performance network fabrics
NFS-based storage management
Container infrastructure
Scripting
Programming languages
Vast
Weka
Python
TypeScript
JavaScript
curl
Postman-like tools
Technical problem solving
Troubleshooting
Cross-functional collaboration
Communication
Interpersonal skills
Project management
Prioritization

Location

Remote

Work Type

Full-time
Remote

Experience Level

5+ years of experience
At least 1 year in an AI support function

Salary/Compensations

$160,000 - $230,000 USD base salary

Benefits

Competitive compensation
Startup equity
Health insurance
Other benefits
Flexibility in terms of remote work

About the Company

Together AI is a research-driven artificial intelligence company.
Believes open and transparent AI systems will drive innovation and create the best outcomes for society.
Mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models.
Contributed to leading open-source research, models, and datasets to advance the frontier of AI.
Team behind technological advancements such as FlashAttention, Hyena, FlexGen, and RedPajama.
Invites passionate researchers to join in building the next generation AI infrastructure.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.