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About the Role

The Deployment Strategist manages end-to-end customer deployments for enterprise and mid-market clients, from discovery and workflow design to execution and long-term success. This role serves as a critical link between customers and internal teams, ensuring client confidence and support amidst evolving requirements. It is a client-facing, high-ownership position for senior operators comfortable with pressure and ambiguity.

Responsibilities

Serve as the executive point of contact for customer deployments and long-term success
Lead customer discovery to understand workflows, constraints, and success criteria
Translate complex business processes into executable AI agent workflows
Partner with Agent Delivery Engineers to validate assumptions and execute technically
Configure, test, and release agent configurations for customer use cases
Own deployment plans, timelines, risks, and stakeholder communication
Lead customer kickoffs, milestone reviews, QBRs, and executive updates
Proactively manage scope changes, escalations, and expectation-setting
Improve and scale onboarding and deployment processes over time
Travel for key customer milestones and kickoffs as needed (~25%)

Requirements

6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
Strong technical acumen: able to reason about workflows, APIs, and system behavior
Comfort operating in fast-moving, ambiguous environments
Excellent written and verbal communication skills
Experience managing multiple concurrent, high-stakes projects
Familiarity with LLMs, APIs, JSON
Strong Excel / PPT skills
SaaS experience
Basic SQL literacy
Technical degree (CS, Engineering, Math) or equivalent experience (Nice to Have)
Experience with AI-driven or workflow automation products (Nice to Have)

Skills

Technical acumen
Written communication
Verbal communication
Project management
LLMs
APIs
JSON
Excel
PowerPoint
SQL
AI-driven products
Workflow automation products

Location

San Francisco office
NYC office
Travel required for major customer milestones

Work Type

Full-time
Onsite
Travel required (~25%)

Experience Level

6+ years in customer-facing roles
Senior operators

Education Level

Technical degree (CS, Engineering, Math) or equivalent experience

Salary/Compensations

$120k–$240k base salary, depending on level and experience
Competitive equity

Benefits

Health, vision, and dental
Flexible PTO
Competitive salary + equity
401(k)
Annual learning & development stipend
Commuter benefits (Bay Area)
Uber ride stipend for late office nights
Remote office stipend
Daily catered lunches via Sharebite
Onboarding trip to SF HQ for remote employees
Monthly happy hours
Annual company offsites

About the Company

Pallet develops AI Agents to transform the $12 trillion global logistics industry.
The company has raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.
Achieved 700% revenue growth in under two years.
Mission is to increase global supply chain efficiency by automating manual logistics workflows.
Offers a flagship platform for end-to-end visibility, control, and optimization.
CoPallet, their newest product, features AI Agents for real-time request execution and system integration.
Aims to build the next $10B company in logistics, leveraging industry expertise and AI capabilities.
Team comprises leaders from Google, DoorDash, and YC.

Equal Opportunity

Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.