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About the Role

Provide reception and administrative support to RAMS and Dept. of Public Health sites, ensuring efficient and timely clinic and program operations. This position is located at Sunset Mental Health Services, a DPH behavioral health services clinic.

Responsibilities

• Professionally greet and assist visitors, clients, and community providers with appointments and meetings
• Answer, screen, and route all incoming calls to appropriate individuals
• Make appointment reminder calls to clients
• Utilize EPIC Electronic Charting System to update client information and scan documents
• Perform routine clerical tasks, including filing, organization, and department-specific duties
• Receive and route deliveries, mail, and faxes to appropriate staff
• Operate office equipment (e.g., fax, copier) as required for job duties
• Assist with maintaining order and cleanliness of shared workspaces, offices, waiting rooms, and common areas
• Assist in event planning and meeting preparation as requested
• Participate in staff meetings, in-service training, and other staff development activities
• Maintain excellent attendance, punctuality, attention to detail, professional presentation, and positive demeanor
• Engage in proactive and productive teamwork in a collaborative and flexible manner
• Proactively identify tasks and department-related needs
• Perform other duties as assigned

Requirements

• Administrative, reception, or clerical experience in an office setting
• Demonstrated knowledge of current office methods, procedures, and business communications in English
• At least 1-2 years of direct personal experience with the community behavioral health system, preferably in San Francisco
• Ability to travel between work sites as needed for coverage, meetings, or trainings
• Ability to physically lift or carry items up to 25 lbs
• Ability to work independently and establish priorities
• Maintain confidentiality at all times
• Ability to type a minimum of twenty-five (25) words per minute using a personal computer

Skills

• EPIC Electronic Charting System
• Office equipment operation (fax, copier)
• Filing and organization
• Professional interaction
• Call handling (answering, screening, routing)
• Attention to detail
• Organizational skills
• Creative problem solving
• Interacting with diverse and interdisciplinary staff, clients, and individuals with special communication or behavioral needs
• Exceptional reading and writing skills in English
• Multitasking in a busy environment
• MS Office (Word, Excel, Internet Explorer, Outlook)
• Data entry
• Calendaring
• Cantonese/Mandarin speaking (preferred)

Location

• Sunset Mental Health Services, Sunset District of San Francisco
• San Francisco

Work Type

• Part Time
• Benefited
• 32 hours/week

Experience Level

• 1-2 years of direct personal experience with the community behavioral health system

About the Company

• Richmond Area Multi-Services (RAMS) is a private, non-profit mental health agency.
• Committed to advocating for and providing community-based, consumer-guided services.
• Offers behavioral health, social, vocational, and educational services to meet the needs of diverse communities.
• Recognized for expertise in providing culturally competent mental health services to the underserved.
• Specializes in working with Asian & Pacific Islander and Russian-speaking populations.
• RAMS Division of Peer-Based Services offers culturally congruent peer counseling, support, outreach, resource linkage, education, and training throughout San Francisco.
• Peer providers engage in workforce and professional development activities, and behavioral health wellness promotion and outreach.
• RAMS programs uphold principles of wellness and recovery with a strengths-based approach, promoting empowerment, self-direction, and hope.