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About the Role
As a Front Desk Associate, you are at the hub of the hotel, interacting directly with guests. Your proactive, responsive, and caring nature is key to providing an excellent guest experience. This role is ideal for individuals who enjoy engaging with others, possess a winning personality, and have a high sense of responsibility.
Responsibilities
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality.
- Promptly and effectively address guest concerns or issues, ensuring satisfaction.
- Post guest charges, collect payments, and adhere to all cash handling procedures.
- Be knowledgeable of the hotel brand and various programs.
- Communicate guest comments and concerns to various departments and management.
- Respond quickly to incoming calls, lobby visitors, and team members needing assistance.
- Maintain and promote a positive and cooperative work relationship with all hotel departments.
- Have full knowledge of hotel safety and emergency procedures.
Requirements
- Ability to walk and stand during the entire 8-hour working period.
- Ability to lift 10-15 pounds.
- Must be able to work a flexible schedule including days, evenings, weekends, and holidays.
Skills
- Proactive
- Responsive
- Caring
- Engaging
- Winning personality
- High sense of responsibility
- Great communicator
Location
- Onsite
Work Type
- Full-time
Experience Level
- Preferred experience in customer service or related fields.
Education Level
- High School Diploma
Benefits
- Competitive Pay
- Paid Time Off (Holiday, Vacation, Personal Days)
- Medical Insurance
- Dental Insurance
- Voluntary Short-Term Disability Insurance
- 401K Retirement Program with company contribution
- Hilton and Turf Hotel Employee Room Night Discounts
- Employee Awards
- Employee Referral Program