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About the Role
We're looking for an outstanding Growth Technical Success Manager to help lead the success and expansion of a large book of business within our largest revenue-assisted customer segment. This role is ideal for someone with strong technical depth who enjoys applying critical thinking to customer problems, accelerating time-to-value, and finding scalable, high-leverage ways to drive CircleCI adoption across a high-volume book of business. You'll join a team of Growth TSMs responsible for customers spanning diverse industries and deployment types. Success in this role means thinking with a one-to-many mindset, using data, digital programs, and AI-assisted tooling to deliver personalized, high-impact engagement at scale. You'll be expected to deeply understand the segment's unique business challenges and ensure that customers' investment in CircleCI translates to measurable, relevant business outcomes.
Responsibilities
- Employ a strategic, one-to-many approach across growth customers, providing top-tier technical guidance, optimization insights, and best practices that maximize customer value.
- Design and deliver digital programs, office hours, and scaled touchpoints to drive retention, product adoption, and measurable customer outcomes.
- Create technical educational content (videos, email sequences, webinars) and educate customers on new and existing platform features.
- Leverage AI tools to surface usage insights, draft personalized outreach, analyze customer health signals, and automate repetitive tasks.
- Partner with Product, Sales, and Support to mitigate churn risk, relay segment-level customer feedback, and tailor communications.
- Contribute to the evolution of playbooks, tooling, and program design by sharing segment learnings and staying current on CI/CD trends, platform capabilities, and customer success practices.
Requirements
- 4+ years of experience in B2B customer success, technical support, or account management.
- 2–5 years in technical or customer-facing roles within software or technology.
- Solid technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies.
- Proficiency in customer success and support tooling such as Zendesk, HubSpot, Vitally, and Mode.
- Comfortable navigating multiple systems and drawing actionable conclusions from data.
- Exceptional written and verbal communication skills with the ability to translate technical value into business impact for a range of audiences.
Skills
- CI/CD practices
- Software development workflows
- Cloud technologies
- DevOps methodologies
- Git
- GitHub
- AI fluency
- AI tools (e.g., Claude, ChatGPT, Copilot)
- Customer success tooling
- Support tooling
- Zendesk
- HubSpot
- Vitally
- Mode
- Data analysis
- Written communication
- Verbal communication
- Previous exposure to competing CI/CD platforms (GitHub Actions, Jenkins, GitLab CI, Buildkite)
- DevOps tooling beyond CircleCI
- Experience building or contributing to scaled digital CS programs
- Technical content creation (instructional videos, email sequences, webinars, documentation)
- Prompt engineering
- Building AI-assisted workflows
Location
- Global, remote workforce
Work Type
- Remote
Experience Level
- 4+ years of experience in B2B customer success, technical support, or account management
- 2–5 years in technical or customer-facing roles within software or technology
Salary/Compensations
- $84,500—$105,500 USD
About the Company
- CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery.
- It is one of the most-used DevOps tools, processing more than 3 million jobs a day.
- CircleCI has unique access to data on how the most effective engineering teams work and tools to help software companies successfully leverage the power of AI into their commercial applications.
- Companies like Hinge, HuggingFace, and Samsung use CircleCI to improve engineering team productivity, release better products, and get to market faster.
- Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by multiple firms including Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
Equal Opportunity
- CircleCI is an Equal Opportunity and Affirmative Action employer.
- We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.