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About the Role

Provide assistance and information to individuals meeting arriving passengers, and handle baggage issues including lost, damaged, and pilfered luggage.

Responsibilities

• Greet arriving passengers in the claim area.
• Provide assistance and information to individuals meeting arriving passengers.
• Determine customer service needs.
• Assist with baggage issues, including lost, damaged, and pilfered luggage.
• Make baggage arrival announcements.
• Log each flight as bags are delivered to the claim area.
• Update records with later-arriving bag information.
• Initiate files for lost, damaged, and pilfered baggage.
• Handle irregularities associated with the internal baggage process.
• Monitor damage claims and make settlements.
• Coordinate the return of lost and/or damaged luggage to customers.
• Prepare bag delivery orders and arrange for delivery services.
• Speak and be understood.
• Hear and comprehend the English language.
• Stand for long periods of time.
• Be able to relocate in the event of an emergency.
• Maintain a neat and professional appearance.

Requirements

• Must be able to lift 70lbs or more.
• Must be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.
• Must be able to maintain customer service professionalism while under pressure and in a stressful environment.
• Must be able to lift approximately 50 pounds.
• Must be able to relocate in the event of an emergency.

Skills

• Customer Service

About the Company

• Grupo Eulen is an equal opportunity employer.

Equal Opportunity

• Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.