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About the Role

As a Sr Partner Success Manager, you will own and scale strategic relationships with global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers. This is a highly cross-functional role at the intersection of partnerships, enterprise delivery, and AI transformation, acting as a strategic advisor and operational lead for a portfolio of partners.

Responsibilities

Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering
Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts
Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks
Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively
Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

Requirements

Bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles
Experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations
Proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners
Strong background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations
Understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations
Comfortable navigating highly cross-functional environments and aligning internal and external stakeholders around shared goals
Strong executive presence and ability to communicate confidently with partner leadership, customer executives, and technical teams
Operational rigor, strong ownership, and attention to detail while thriving in fast-moving, ambiguous environments
Highly collaborative and proactive, with the ability to influence without direct authority
Comfortable balancing strategic relationship management with hands-on execution and operational problem solving
Strong communication and presentation skills, including the ability to lead executive reviews and facilitate complex discussions
Exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and ability to connect technical capabilities to measurable business impact
Understand AI, automation, enterprise software, or customer experience technologies and ability to translate technical concepts into strategic business value

Skills

Conversational AI
CCaaS
Enterprise automation
Customer experience platforms
AI
Cloud
Automation
Data platforms
Enterprise technology
Enterprise software
Customer experience technologies

Location

Work Type

Full-time

Experience Level

6+ years of experience

Salary/Compensations

$120,000—$150,000 USD OTE

Benefits

Equity package

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action.
We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences.
We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks.
We operate in a category that’s evolving fast, where the bar is high, and the problems are complex.
We hire people who think in solutions, communicate with clarity, and follow through.
People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.