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About the Role

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. This role involves guiding customers on their financial journey, ensuring exceptional service, maintaining compliance, and meeting performance goals.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Requirements

• Reliable transportation for daily travel to assigned branches and bank deposits.
• Daily travel between branches will be required.
• Employees must be able to perform the essential functions of this position with or without reasonable accommodation.
• Regular, reliable attendance and punctuality are essential.

Skills

• Confident communicator
• Strong motivator
• Optimistic problem-solver
• Bilingual Required (Spanish)
• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.
• A willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset – ready to pitch in and help wherever needed.
• Excellent communication and interpersonal skills.

Location

• Onsite
• Multiple branches within an assigned region
• Branches in 16 states

Work Type

• Full-time
• Onsite leadership
• Daily travel between branches

Experience Level

• Prior management or leadership experience strongly preferred.
• 75% of World’s Operations Executives began in roles just like this.

Salary/Compensations

• $40,000-45,000

Benefits

• Profit share opportunities
• Paid volunteer hours each year
• Health, dental, vision, and life insurance available the 1st of the month following 30 days.
• Paid holidays, sick days, vacation time
• 401(k) with company match
• Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
• Compensated for authorized travel time

About the Company

• World Finance helps customers meet their financial needs and unlock their financial good.
• A five-time winner of the Top Workplaces USA award and Newsweek’s America's Greatest Workplaces for Parents & Families in 2025.
• A people-focused company.
• Since 1962, World Finance has helped millions of people unlock their financial good.
• We aid customers in achieving better credit and financial stability each year.
• Based in Greenville, SC, World reaches over one million customers annually through personal loans and tax preparation services.
• With over 1,200 branches in 16 states, we’re deeply rooted in the communities we serve.
• Our goal is simple: to see our customers thrive through financial empowerment and caring relationships.
• We offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service.
• World Finance has been recognized as a Top Workplace in the USA.

Equal Opportunity

• It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.