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About the Role
The Small Engine (General Tool) Repair Technician is responsible for producing strong and reliable tools to help customers get the job done right. This role involves inspecting, testing, and diagnosing equipment, addressing issues efficiently, and ensuring all equipment meets quality and safety standards.
Responsibilities
- Diagnose and repair all of Stephenson’s General Tool equipment including demo hammers, tampers, drills, aerators, lawn and garden equipment.
- Ensure all equipment is rental-ready and meets set quality and safety standards.
- Follow appropriate checklists and procedures, referring to owner’s manuals and schematics.
- Operate and test equipment under actual operating conditions when possible.
- Provide guidance to Service Technicians on required service/repairs.
- Assist in making decisions related to equipment retirement.
- Possess excellent product knowledge and effectively transfer this knowledge to customers, explaining features, benefits, safe operating techniques, and promoting related accessories/products.
- Treat every customer in a fair and consistent manner, resolving issues as they arise.
- Support in-store merchandising initiatives, including pricing, inventory control, and product placement.
- Follow all paperwork and computer procedures related to equipment servicing.
- Maintain all inventory control documents to preserve the integrity of the rental management computer system.
- Participate in and ensure daily “COMPASS” is complete.
- Maintain a safe working environment by following Safety Commitments, PPE requirements, and all SOPs and Policies.
Requirements
- 2 years of experience working with small engines, electrical repair, manual and power tools, or similar.
- Valid G-Class (ON)/Class 5 (AB) Driver’s License with a clean abstract.
- Ability to lift up to 50lbs on a regular basis.
- Strong mechanical aptitude and ability to work independently with minimal supervision.
Skills
- Small engine repair
- Electrical repair
- Manual and power tool operation
- Equipment inspection and testing
- Customer service
- Product knowledge transfer
- Inventory control
- Computer proficiency
Location
- Alberta
- Ontario
- Quebec
Work Type
- Full-time
Experience Level
- 2 years of experience
Education Level
- Small engine trades certification is an asset
- G2 Gas certification is an asset
Benefits
- Competitive wages
- Bonus opportunities
- Paid time off
- Company paid benefits including health, dental and vision care
- Life insurance
- RRSP matching
- Annual uniform and PPE allowance
- Discounted gym membership
- Exclusive store discounts
- Internal training
- Career development
- Mentorship
- Apprenticeship options
About the Company
- Stephenson’s Rental Services is a Canadian owned and operated leader in the equipment rental industry.
- The company serves customers in Alberta, Ontario, and Quebec.
- Values include: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus.
Equal Opportunity
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace.
- Encourages all qualified applicants to apply, including people with disabilities.
- Accommodations are available upon request throughout the selection process.