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About the Role

The Head of Employee Technology & Experience leads the company’s employee-facing technology organization, focusing on strategy, delivery, and operations to enhance productivity, efficiency, and collaboration across the enterprise.

Responsibilities

• Lead the overall employee technology strategy across support, endpoint management, collaboration tooling, and workplace experience
• Oversee Global Service Desk operations, ensuring high-quality end-user support and operational responsiveness
• Own Endpoint Engineering strategy across device lifecycle management, standards, automation, and endpoint security alignment
• Lead Mac Experience and employee productivity initiatives, including collaboration and enablement tooling
• Oversee AV and workplace technology experience across conference rooms, events, and office collaboration environments
• Drive continuous improvement initiatives focused on employee productivity, support experience, and operational efficiency
• Drive operational maturity and workflow optimization through ServiceNow and related employee support platforms
• Partner with AI Enablement to evaluate and implement productivity-enhancing AI capabilities
• Establish operational metrics, SLAs, and service performance standards across all employee technology functions
• Build and lead a high-performing organization with strong leadership accountability and team development

Requirements

• 12-15+ years of experience leading enterprise end-user technology or digital workplace organizations
• Deep expertise across service desk operations, endpoint engineering, and employee productivity platforms
• Experience leading large-scale employee technology environments in complex enterprise organizations
• Proven ability to improve operational scalability and employee technology experience simultaneously
• Strong leadership and organizational influence skills across technical and business teams
• Experience building and leading high-performing operational technology organizations
• Ability to operate strategically while maintaining strong execution and operational oversight
• Strong experience with ServiceNow, including ITSM workflows, operational processes, and platform-driven support organizations

Skills

• ServiceNow
• ITSM workflows
• Endpoint Engineering
• Service Desk Operations
• Employee Productivity Platforms
• Collaboration Tooling
• Workplace Technology
• AV Technology

Location

• New York, NY

Work Type

• Hybrid (Monday-Thursday in office, Friday remote)

Experience Level

• 12-15+ years

Salary/Compensations

• $200,000 to $230,000

Benefits

• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Generously subsidized healthcare
• 100% employer paid dental
• 100% employer paid vision
• 100% employer paid telemedicine
• 100% employer paid virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

About the Company

• iCapital is a financial technology company.
• Visit https://www.icapitalnetwork.com/about-us
• Twitter: @icapitalnetwork
• LinkedIn: https://www.linkedin.com/company/icapital-network-inc
• Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

Equal Opportunity

• iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer.
• We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.