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About the Role
You will own a book of approximately 100 existing Enterprise customers in the Northeast, representing about $4M in Annual Recurring Revenue (ARR). Your success will be measured by customer adoption speed, renewal rates, and growth within your accounts. This role requires managing a high volume of accounts, proactively identifying renewal risks, and uncovering new use cases.
Responsibilities
- Drive customer adoption and depth of use for existing products.
- Ensure secure renewals, capture multi-year contracts, and maintain forecast accuracy.
- Identify and pursue upsell and cross-sell opportunities within existing customer base.
- Partner with Account Executives to manage expansion deals that grow large enough to require dedicated focus.
- Source, set up, and cleanly hand off expansion opportunities to AEs.
- Maintain ownership of customer relationships throughout the expansion process.
- Accurately forecast renewals and capture them early.
- Consistently generate expansion across the entire customer book.
Requirements
- 2-4 years in Account Management, Customer Success, or a comparable customer-facing commercial role, ideally in B2B SaaS.
- Proven track record of carrying retention and expansion targets.
- Discipline to manage a broad portfolio of accounts, prioritizing effectively.
- Clear and direct communication skills with customers and internal teams.
- Proficiency in CRM hygiene and accurate forecasting.
- Experience selling or supporting IT, security, or remote-connectivity software.
- History of partnering with AEs or sales counterparts on larger deals.
- Experience with multi-year and multi-product expansion.
- Ability to travel up to 40% domestically.
Skills
- Account Management
- Customer Success
- B2B SaaS
- Retention
- Expansion
- Forecasting
- CRM Hygiene
- Communication
- Prioritization
- IT Software
- Security Software
- Remote Connectivity Software
Location
- Remote, USA
- Northeast Region, USA
Work Type
- Remote
- Full-time
Experience Level
- 2-4 years
Benefits
- Competitive compensation
- Stock-based options
- Flexible PTO
- Paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package
- 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance
- Short-Term Disability
- Long-Term Disability
- 100% employer-paid insurance and disability
- Quarterly teambuilding events
- Leadership luncheons
- Companywide “All Hands” meetings
About the Company
- TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling, improving, and automating digital processes.
- Our software solutions harness the power of AI and shape the future of digitalization.
- We believe our diverse teams and strong company culture are key to our success.
- Hundreds of millions of users and 645,000 customers worldwide rely on our solutions.
- We have over 1,900 employees worldwide and foster a dynamic work environment where new ideas thrive.
Equal Opportunity
- We celebrate diversity as one of our core values.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
- TeamViewer is unable to provide sponsorship for employment or work authorization.
- TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.
- We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.