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About the Role
As General Manager of Medcan's new Markham location, this role will have full ownership of site performance, including P&L management, operational excellence, client experience, and community engagement. The General Manager will ensure Medcan's brand, hospitality standards, and clinical programs are executed exceptionally while tailoring the experience to the Markham community and serving as Medcan's ambassador in the local market to drive awareness and growth.
Responsibilities
- Lead the delivery of personalized, high-touch client service across all programs and touchpoints at the Markham location.
- Ensure the client journey is seamless, high-quality, and consistent with Medcan's brand standards while incorporating local nuance.
- Leverage client experience data to identify opportunities, act on feedback, and continuously raise the bar.
- Personally support client escalations as needed and provide an elevated client experience.
- Lead a cross-functional team of 20+ to ensure alignment, accountability, and consistent execution against Medcan’s standards.
- Focus on performance management, process development, and training to support strong operational performance and service delivery.
- Establish team operating rhythms including daily huddles and regular meetings to ensure coordination across functions.
- Foster a culture aligned to Medcan’s values with a strong emphasis on hospitality, collaboration, and results.
- Own the full site-level P&L, including revenue growth, cost management, and profitability.
- Develop and execute site-level business plans, in partnership with centralized sales, marketing, and product teams, to grow client acquisition, cross-sell, and increase retention.
- Optimize clinic flows and resource utilization to deliver efficient, high-quality operations.
- Present performance updates and strategic recommendations to executive leadership.
- Serve as Medcan’s representative in the Markham community.
- Build and maintain relationships with local business groups, community organizations, cultural associations, and referral networks to raise awareness and generate leads.
- Represent Medcan at local events and identify opportunities for partnerships that align with Medcan's brand and mission.
- Develop a local engagement strategy that positions the Markham site as a trusted health and wellness destination in the community.
- Ensure all physical spaces meet Medcan's brand and hospitality standards.
- Manage facility maintenance, vendor relationships, and day-to-day operational needs.
- Support in-clinic teams and corporate functions to maintain an optimal environment for clients and staff.
Requirements
- 7-15 years experience in a senior leadership role within a multi-disciplinary clinical, healthcare, wellness, or high-end hospitality environment.
- Demonstrated experience managing site-level financial performance, including full P&L accountability in a healthcare or hospitality setting.
- Entrepreneurial leader with a willingness to roll up sleeves and get into the details.
- Proven ability to work cross-functionally and lead through influence within a matrixed organization.
- Strong client service orientation with experience leading teams in high-touch, service-focused environments.
- Strong data-driven mindset, with the ability to use operational, financial, and client experience insights to inform decisions.
- Demonstrated success in community engagement, local business development, and/or brand ambassadorship.
- Executive presence, with the ability to manage client escalations and represent site performance to senior leadership.
- Strong alignment to Medcan’s values, mission, and purpose.
Skills
- P&L management
- Operational excellence
- Client experience management
- Community engagement
- Performance management
- Process development
- Training
- Financial management
- Revenue growth
- Cost management
- Business planning
- Client acquisition
- Cross-selling
- Client retention
- Clinic flow optimization
- Resource utilization
- Relationship building
- Local business development
- Brand ambassadorship
- Facility maintenance
- Vendor management
- Mandarin fluency (asset)
- Cantonese fluency (asset)
Location
- Markham
- Toronto
Work Type
- Full-time
- On-site
Experience Level
- Senior leadership
Education Level
- Bachelor's degree required
- MBA or other relevant graduate degree is an asset
Salary/Compensations
- $117,979.00 - $162,220.75 CAD annually
About the Company
- Medcan is a global leader in proactive health and wellness services.
- Devoted to providing care that is grounded in the latest evidence-based practices, technologies and treatments.
- Team includes physicians, clinicians, allied health, administrative and corporate professionals passionate about supporting individuals, families and employers to live well, for life.
- Medcanners are client obsessed, our business is powered by people, and we believe in challenging the status quo and focusing on what matters.
- Values include excellence, drive, respect and integrity.
- Head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario.
Equal Opportunity
- Medcan is dedicated to equity, diversity and inclusion.
- We strive to ensure all stakeholders have a fair opportunity to participate in our community.
- If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.
- Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process.
- These tools assist our team but do not make final decisions.
- All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values.