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About the Role
PNC values its people as a key differentiator, fostering an inclusive culture focused on customer experience. This Mortgage Loan Officer role, based in Austin, TX or San Antonio, TX, is an in-office position. Sponsorship for employment visas or STEM OPT is not provided.
Responsibilities
- Recommend loan solutions aligned with lending guidelines and client requirements.
- Manage a portfolio of customer relationships.
- Seek prospective opportunities to retain and develop new clients.
- Conduct sales calls.
- Develop and prepare loan solutions, refer products and services, and review documentation for compliance.
- Manage customer pipeline for efficiency.
- Collaborate with internal and external stakeholders to complete mortgage transactions.
- Collect and analyze customer financial information for multifaceted and/or complex borrowers.
Requirements
- Less than 1 year of professional experience with a university/college degree, or successful completion of a formal development program.
- Comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
- Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Skills
- Banking Products
- Client Prospecting
- Customer Relationships
- Customer Solutions
- Documentations
- Innovation
- Mortgages
- Sales
- Customer Experience Management
- Effective Communications
- Financial Analysis
- Loan Origination
- Matrix Management
- Mortgage Products
- Sales Tasks And Activities
- Scheduling Work and Activities
- Selling
- Customer Focused (aligning customer needs and satisfaction)
- Managing Risk (assessing and managing risks according to PNC's Enterprise Risk Management Framework)
Location
- Austin, TX
- San Antonio, TX
Work Type
- Onsite
- Full-time
Experience Level
- Less than 1 year of professional experience
Education Level
- University/college degree typically required (or comparable combination of education, job-specific certification(s), and experience).
- No specific degree required if other criteria are met.
Benefits
- Medical/prescription drug coverage (with Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption reimbursement
- Surrogacy reimbursement
- Doula reimbursement
- Educational assistance (including select fully paid programs)
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year (depending on career level and years of service)
About the Company
- PNC values its people as a key differentiator and competitive advantage.
- United in delivering the best customer experience.
- Fosters an inclusive workplace culture where employees feel respected, valued, and can contribute.
- For nearly 160 years, PNC has aimed to make a meaningful impact for employees, customers, communities, and shareholders.
- Success and reputation are built on open dialogue, smart risk management, relationship-based customer service, and community investments.
- Provides an inclusive workplace where employees are heard, valued, and developed.
Equal Opportunity
- PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories.
- Position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA).
- For registered roles, subject to the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), prohibiting hiring individuals with certain criminal history.
- Fosters an inclusive and accessible workplace.
- Provides reasonable accommodations to applicants and qualified individuals with disabilities.
- Accommodation requests can be made via email at AccommodationRequest@pnc.com or by calling 877-968-7762.