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About the Role

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. This role involves managing the store during the Store Manager’s absence or opposing shifts and leading the store team in servicing customers.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members are current on individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using correct payment methods, and returned merchandise is processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure all team members comply with company policies, specifically adhering to the posted work schedule, ensuring changes/deviations are approved by management, and team members are clocking in/out accordingly.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• Perform all other duties as assigned.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification

Skills

• Fluency in multiple languages (Spanish is highly desired)

Education Level

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification
• ASE Certification

Salary/Compensations

• $11.00 - $17.00

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

• O’Reilly Auto Parts has a proven track record of growth and stability.
• O’Reilly believes in a strong promote-from-within philosophy, encouraging career growth within the organization.
• Offers a rewarding and positive work environment.
• Leaders support and foster team member development.

Equal Opportunity

• O’Reilly Auto Parts is an equal opportunity employer, committed to non-discrimination based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected status.
• Qualified individuals with disabilities may request reasonable accommodation by contacting rar@oreillyauto.com or (800) 471-7431 option 1.