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About the Role

Guide players through check-in, support customers during gameplay, and ensure peak store performance. Deliver world-class experiences in a fast-paced, high-energy environment, facilitating fun and enhancing customer experience.

Responsibilities

• Maintain professionalism in all interactions.
• Facilitate excellent customer gaming experiences.
• Brief new groups concisely before gameplay.
• Observe customers during gameplay and provide explanations.
• Participate in games with customers when necessary.
• Monitor gameplay and provide timely assistance.
• Handle malfunctions with leader support.
• Maintain a clean and comfortable work environment.
• Greet customers warmly upon entry and exit.
• Verify appointment times and explain check-in.
• Process debit, credit, or gift card transactions.
• Issue receipts and wristbands.
• Answer customer inquiries, escalating to a leader when needed.
• Perform facility and washroom cleaning, including dusting and vacuuming.
• Conduct painting around the main facility as needed.
• Assist Team Lead with merchandise inventory checks.
• Reset and disinfect wristbands.
• Clean and disinfect lockers and lounge areas.
• Immediately notify leaders of game failures or malfunctions.
• Perform unskilled equipment touch-ups, such as gluing props.

Requirements

• Flexible availability for evenings, weekends, and holidays.
• Ability to lift and carry merchandise, supplies, and equipment.
• Capability to bend, stoop, and reach for tasks.
• Ability to sit, stand, walk, reach, stoop, kneel, crouch, crawl, and communicate for long periods.
• Capable of consistently lifting up to 50 lbs.
• Ability to stand for extended periods, typically 8 hours.
• Regular use of hand and power tools, with occasional ladder use.
• Comfortable working in an environment with bright flashing lights, loud music, and fog.
• Willingness to wear PPE, handle cleaning chemicals, and follow safety protocols.
• Availability to work various shifts between 8 am and 1 am.
• Successful completion of a criminal record check.

Skills

• 1 year of customer service experience (asset).
• Strong communication skills.
• Multi-tasking skills.
• Time management skills.
• Energetic, friendly, and outgoing personality.
• Ability to command attention in a crowd.

Location

• 3251 20th Ave., Unit 353, San Francisco, CA 94132

Work Type

• Part-time
• Permanent

Experience Level

• 1 year of customer service experience (asset)

Salary/Compensations

• Competitive wage with incremental pay increase

Benefits

• Career growth opportunities.
• Ongoing learning and training focused on technology and innovation.
• Free game play.
• Employee discounts.
• Fun and dynamic work environment.
• Casual and comfortable dress code.
• On-site parking.

About the Company

• Activate redefines global play experiences.
• Technology company fusing games, workouts, and parties.
• Believes play should move people physically and socially.
• Offers challenging experiences requiring reflexes, wits, and teamwork.

Equal Opportunity

• Activate is an equal opportunity employer.
• All qualified applicants receive consideration for employment.
• Committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.
• Contact hr@playactivate.com for reasonable accommodation requests.