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About the Role

Bond is seeking a highly motivated Sr. Consultant to join our Loyalty Solutions Practice. You will independently lead activities and deliverables of loyalty strategy engagements end-to-end, shaping design constructs and driving strategic storylines. This role is ideal for someone who thrives in structured problem solving and collaborative execution.

Responsibilities

• Own outcomes across design solution engagements – from discovery and insights through to final recommendation
• Independently manage workstreams, deliverables, and client interactions as part of day-to-day execution
• Shape loyalty design constructs and benefits mix, contribute to earn and redemption architecture, tier design, experiential rewards, and partnership integration
• Present to senior client stakeholders with clear rationale, structured logic, and conviction
• Lead financial modeling and analysis to connect design to financial decisioning, ensuring that recommendations are grounded in economics and ROI frameworks
• Contribute to strategic storyline development, synthesizing data and research insights, competitive context, and financial data into executive ready narratives
• Coach and mentor Consultants and Associates, providing structured feedback, modeling loyalty thinking, and contributing to development
• Collaborate cross functionally with Analytics, CRM, HX, and Technology Consulting practices to deliver on integrated solutioning
• Contribute to presales and solutioning activities including proposal development
• Apply AI based tools to accelerate delivery quality and efficiency, and contribute to knowledge sharing
• Stay current on loyalty industry trends, competitive program benchmarks, and member behaviour changes

Requirements

• Demonstrated loyalty expertise with direct program design or loyalty strategy experience
• Demonstrated ability to build and apply financial models for loyalty program ROI, including earn/burn economics, breakage assumptions, member cost structures, and incremental value analysis
• Strong presentation and storytelling skills, able to develop and deliver structured executive quality narratives that translate complex loyalty strategy into clear business decisions
• Proven coaching and mentorship capability, with experience guiding team members
• High attention to detail with the ability to manage multiple engagements and priorities simultaneously in a fast-paced environment
• Strong analytical and problem solving skills with comfort translating data into actionable loyalty design recommendations
• Excellent written and verbal communications skills, for both internal and client-facing contexts
• A growth mindset and genuine passion for the loyalty industry, you follow program launches, participate in programs, and have opinions on what makes a program work

Skills

• Loyalty strategy
• Loyalty program management
• Loyalty specialist advisory
• Loyalty program design
• Financial modeling for loyalty program ROI
• Earn/burn economics
• Breakage assumptions
• Member cost structures
• Incremental value analysis
• Presentation skills
• Storytelling skills
• Executive communication
• Coaching
• Mentorship
• Attention to detail
• Time management
• Analytical skills
• Problem solving
• Data translation
• Written communication
• Verbal communication
• AI based tools

Work Type

• Hybrid work model

Experience Level

• 4-5 years of experience in loyalty strategy, loyalty program management, or a loyalty specialist advisory role

Education Level

• Bachelor's degree in Business, Marketing, Finance, or a related field
• Master’s degree is an asset

Salary/Compensations

• $92,852.70 to $127,754.50 CAD annually

Benefits

• Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
• Future-focused: Retirement planning assistance with company matching.
• Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

About the Company

• At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands.
• We are the loyalty specialists, our practice is built exclusively around loyalty strategy, program design, member economics, and the data & technology ecosystems that power them.

Equal Opportunity

• Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
• We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.