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About the Role

As a proactive and enthusiastic Business Technology Analyst, you will join our IT support team to ensure our people have the technology they need to succeed. You will serve as the first point of contact for technical issues while gaining hands-on experience in security and strategic IT projects. This role is a unique opportunity to grow professionally in a high-growth environment, collaborating with expert engineers to maintain our high standards of technical excellence and innovation.

Responsibilities

Serve as the primary point of contact for all IT-related queries, providing prompt assistance and accurate triage for end-users.
Diagnose and resolve Level 1 technical issues across software and hardware, ensuring a seamless experience for the entire team.
Onboard new employees by configuring equipment and software, ensuring they are set up for success from day one.
Collaborate with the workplace team to manage in-office technology needs and support a high-performing physical environment.
Take ownership of specific IT projects and tasks, applying a self-starting approach to enhance internal systems.
Document technical processes and research findings to build a robust knowledge base for the team.

Requirements

Hold a degree in Computer Science, IT, or a related field, or bring an equivalent foundational understanding of networks and security.
Be a natural problem-solver with strong analytical skills and a meticulous attention to detail.
Bring an ambitious and entrepreneurial mindset, with an eagerness to learn and adapt within a fast-paced, evolving IT landscape.
Communicate clearly and professionally, possessing the interpersonal skills to support colleagues with patience and empathy.
Thrive when working under your own initiative while remaining a dedicated collaborator who values team camaraderie.
Be highly organised and comfortable multi-tasking, with the ability to prioritise effectively in a deadline-driven environment.

Work Type

Hybrid Working

Education Level

Degree in Computer Science, IT, or a related field, or equivalent foundational understanding of networks and security.

Benefits

Unlimited Annual Leave Policy
Private healthcare and dental
Enhanced parental leave
Family-Friendly Flexibility & Flexible working
Sanctus Coaching

About the Company

Faculty was established in 2014 with the belief that AI would be the most important technology of our time.
Faculty has worked with over 350 global customers to transform their performance through human-centric AI.
Faculty innovates, builds, and deploys responsible AI which moves the needle.
Faculty brings unparalleled depth of technical, product, and delivery expertise to clients spanning government, finance, retail, energy, life sciences, and defence.
Faculty's business and reputation are growing fast.
Faculty is looking for individuals who share intellectual curiosity and a desire to build a positive legacy through technology.
Faculty is a company where individuals will be empowered to envision AI's most powerful applications and to make them happen.

Equal Opportunity

Faculty aims to grow the best team, not the most similar one.
Diversity of individuals fosters diversity of thought, strengthening the principle of seeking truth.
Diverse teams deliver better work, relevant to the world.
The team is united by a deep intellectual curiosity and desire to use abilities for measurable positive impact.
Strong encouragement for applications from people of all backgrounds, ethnicities, genders, religions, and sexual orientations.