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About the Role

The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT's front door at Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms. Our work keeps every employee unblocked and every new joiner set up for day one.

Responsibilities

• Own Tier-1 IT support across the global helpdesk, including tickets, SLAs, and escalation paths.
• Run new-hire provisioning end-to-end and execute offboarding logistics.
• Identify recurring issues at Tier 1 and escalate root causes to Tier 2.
• Provide global 24/7 coverage, including off-hours support and after-hours incident escalation.
• Administer macOS endpoints daily and operate the access provisioning toolkit.

Requirements

• 3+ years in helpdesk or IT support, or equivalent through focused project work.
• Natural problem-solver who digs for root causes.
• Calm and clear under pressure, especially during outages or after-hours incidents.
• Detailed service orientation with patience and clarity when explaining technical issues.
• Curiosity about identity, access, and security, with ambition for growth in IT or security.

Skills

• macOS administration
• Windows administration fundamentals
• Helpdesk operations
• Ticketing systems
• SLAs
• Escalation paths
• Pattern-spotting
• Identity and access management
• Access reviews
• Zero-trust patterns
• Okta
• Lumos
• 1Password
• Jamf
• Apple Business Manager
• CrowdStrike
• Neat video conferencing
• Tailscale
• Zoom
• Meraki
• Verkada

Work Type

• Global 24/7 coverage

Experience Level

• 3+ years

About the Company

• Legora is redefining how legal work gets done, built with legal professionals.
• Our AI-native workspace helps legal professionals move faster, think more clearly, and operate with sharper precision.
• We analyze thousands of documents in minutes and power end-to-end workflows, allowing teams to focus on judgment, strategy, and outcomes.
• Over 1,000 customers in 50+ countries trust us, including major legal firms and financial institutions.
• We have scaled to over $100M in ARR and are expanding through acquisitions.
• We partner with world-class performers and campaigns.
• Joining Legora means leaning in with ownership, fighting for excellence with high standards and direct feedback, and growing together as a team.
• Our culture emphasizes mission before ego, contribution from everyone, and no coasting.
• We are looking for individuals driven by impact, pace, and raising the bar.

Equal Opportunity

• Legora is an Equal Opportunity Employer.
• We believe great teams are built on diversity of thought and experience.
• We are committed to creating an inclusive, high-performance culture where everyone can do their best work.
• We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.