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About the Role

Solution Consultants (SC) are specialists who primarily support pre-sales activities. Leveraging deep expertise in Chemistry and strong commercial understanding, they collaborate with sales teams to understand customer needs, design optimal solutions, and deliver value-demonstrating demos. For post-sales, they partner with Customer Success Managers (CSM) when specialized knowledge is required, assisting with complex technical challenges and training. As they do not handle day-to-day customer management, they are expected to build trust quickly and play a crucial role in both sales and customer success.

Responsibilities

Act as the primary technical partner to the sales team, identifying customer challenges and co-creating solution strategies that generate business value.
Deliver product demonstrations and workshops that connect product features to business outcomes.
Serve as a trusted advisor in sales strategy and solution design, leveraging specialized knowledge.
Respond to escalations from CSMs, providing advanced technical support for Chemistry solutions.
Utilize deep product knowledge to drive adoption, optimize usage, and address complex customer questions.
Conduct advanced demos, technical deep dives, and workshops as needed.
Act as a liaison between customers, sales, Advanced Data Solutions, Customer Success, and product teams, providing feedback for product improvement.
Maintain up-to-date knowledge of industry trends, customer needs, and new technologies.
Create processes and documentation to enhance the pre-sales and post-sales experience.
Efficiently manage and prioritize multiple customer engagements and internal requests, responding promptly.

Requirements

Proven success in similar customer-facing roles such as consulting, customer success, or account management, preferably in B2B or SaaS environments.
Bachelor's degree or higher in Chemistry, Biotechnology, or a related field.
Excellent communication, presentation, and relationship-building skills, capable of engaging stakeholders at all levels.
Analytical and consulting mindset to quickly understand complex requirements and translate them into actionable proposals.
Strong time management skills to balance multiple tasks effectively.
High interpersonal skills to build trust and collaborate across teams.
Language skills beyond English are a plus.

Skills

Chemistry
B2B
SaaS
Sales Strategy
Solution Design
Technical Support
Product Knowledge
Customer Engagement
Communication
Presentation
Relationship Building
Analytical Thinking
Consulting
Time Management
Interpersonal Skills

Location

Japan

Work Type

Full-time

Experience Level

Mid-level

Education Level

Bachelor's degree or higher in Chemistry, Biotechnology, or a related field

Benefits

Work-life balance focused environment
Average length of service is 9 years
Well-being initiatives
Parental leave
Study assistance
Sabbatical system
Flexible working hours system

About the Company

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
We serve the research, academic and clinical communities through the application of technology and analytics to content.
In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.

Equal Opportunity

Inclusive, agile, collaborative, innovative, and fun work environment.
Culture that respects diversity and allows growth with passionate colleagues.
Equal employment environment that supports everyone to succeed.