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About the Role

Solution Consultants (SC) are experts who primarily support pre-sales activities. Leveraging deep expertise in Chemistry and strong commercial understanding, they collaborate with sales teams to understand customer needs, design optimal solutions, and deliver value-demonstrating demos. For post-sales, they partner with Customer Success Managers (CSM) when specialized knowledge is required, assisting with complex technical challenges and training. As they do not handle day-to-day customer management, they are expected to build trust quickly and play a crucial role in both sales and customer success.

Responsibilities

Act as a key technical partner to the sales team, identifying customer challenges and co-creating solution strategies that generate business value.
Deliver product demonstrations and workshops that connect product features to business outcomes.
Serve as a trusted advisor in sales strategy and solution design, leveraging specialized knowledge.
Respond to escalations from CSMs, providing advanced technical support for Chemistry solutions.
Utilize deep product knowledge to drive adoption, optimize usage, and address complex customer questions.
Conduct advanced demos, technical deep dives, and workshops as needed.
Act as a liaison between customers, sales, Advanced Data Solutions, Customer Success, and Product teams, providing feedback for product improvement.
Maintain up-to-date knowledge of industry trends, customer needs, and new technologies.
Create processes and materials to enhance the pre-sales/post-sales experience.
Efficiently manage and prioritize multiple customer engagements and internal requests, responding promptly.
Own the post-sale customer relationship, acting as the primary point of contact and strategic advisor.
Lead onboarding, ensuring customers achieve early and sustained value.
Develop and execute success plans, defining customer goals, value milestones, and measurable outcomes.
Monitor customer health (e.g., usage, adoption, engagement, NPS), proactively addressing risks and driving retention.
Champion customer feedback, advocating for user needs and influencing product and service improvements.
Partner with Account Managers to ensure seamless handovers, coordinated account strategy, and renewal alignment.
Maintain accurate customer documentation and activities in CRM and CS systems (e.g., Salesforce).

Requirements

Proven track record in consulting, customer success, account management, or similar customer-facing roles (B2B or SaaS environments preferred).
Bachelor's degree or higher in Chemistry, Biotechnology, or a related field.
Excellent communication, presentation, and relationship-building skills, capable of engaging with stakeholders at all levels.
Analytical and consulting mindset, with the ability to quickly understand complex requirements and translate them into actionable proposals.
Strong time management skills, with the ability to balance multiple tasks effectively.
High interpersonal skills to build trust and collaborate across teams.
Proficiency in English and Japanese.
Strong understanding of the subscription lifecycle, including onboarding, adoption strategies, and retention drivers.
Excellent communication and engagement skills, able to influence stakeholders at all levels.
Analytical and data-driven, with the ability to translate insights into compelling narratives and actionable recommendations.
Highly organized, proactive, and comfortable managing a diverse portfolio in a fast-paced environment.

Skills

Chemistry
B2B Data Provider
Pre-sales Support
Commercial Acumen
Solution Design
Product Demonstration
Technical Support
Customer Relationship Management
Sales Strategy
Communication
Presentation
Relationship Building
Analytical Thinking
Consulting
Time Management
Interpersonal Skills
Collaboration
SaaS
Subscription Lifecycle Management
Onboarding
Adoption Strategies
Retention Strategies
Data Analysis

Location

Japan

Work Type

Full-time
Flexible working hours

Experience Level

Professional
Senior

Education Level

Bachelor's degree or higher in Chemistry, Biotechnology, or a related field

Benefits

Work-life balance focused environment
Average length of service is 9 years
Well-being initiatives
Parental leave
Study assistance
Sabbatical program
Flexible working hours
Country-specific benefits

About the Company

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
We serve the research, academic and clinical communities through the application of technology and analytics to content.
In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
Elsevier is part of RELX Group.

Equal Opportunity

We are an equal opportunity employer with a commitment to help you succeed.
Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play.
Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.