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About the Role

The Account Manager at Twelve is responsible for overseeing all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. This role acts as the primary client liaison, ensuring seamless communication, alignment, and execution across internal teams, including creative, development, and production. The Account Manager will drive strategic growth by identifying opportunities within client portfolios, leading RFP submissions, and nurturing new business relationships. This role demands a strategic thinker with a focus on excellence, organization, and industry insight.

Responsibilities

Proactively manage all new client briefs through production.
Efficiently manage daily external client communication related to active briefs through production.
Coordinate and manage internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
Lead project management of internal partners to meet Twelve’s expected response times and client’s ASL’s.
Track and cultivate new business activity, engaging with prospective clients to develop partnerships, identify growth opportunities, and provide weekly status updates to stakeholders.
Nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
Define and implement tailored client strategies to identify growth opportunities, address client-specific challenges, and exceed sales and account targets.
Proactively identify and analyze needs, gaps, and areas of opportunity within the client’s supply base to generate additional opportunities for Twelve.
Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.

Requirements

5+ years of experience in a similar role within the retail, beauty, or luxury industry.
Highly analytical with the ability to think strategically and make confident decisions.
Ability to manage multiple clients and tasks efficiently, professionally, and respectfully.
Creative problem-solver who tenaciously and autonomously seeks and provides viable solutions to internal and external challenges.
Negotiation skills.
Pro-active, can-do attitude across all areas of responsibilities.

Skills

Excellence
Organization
Industry insight
Analytical
Strategic thinking
Confident decision-making
Creative problem-solving
Negotiation
Pro-active attitude
Can-do attitude

Work Type

Full-Time
Hybrid work environment

Experience Level

5+ years of experience

Salary/Compensations

$75k - $85k depending on experience

Benefits

Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
Mental Health Mondays (12 additional days per year)
Generous Paid Time Off (including birthday, personal days, and holidays)
Paid Parental Leave
Family planning and wellness benefits
Summer Fridays
Discretionary Bonuses

About the Company

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands.
Deep expertise across global production, creative innovation, and sustainability.
Transforms bold ideas into elevated, high-impact realities.
Clients include luxury fashion, beauty, and leading lifestyle brands.
Delivers unforgettable experiences through beautifully executed product and packaging.

Equal Opportunity

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply.
Company policy prohibits discrimination of any type and affords equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.