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About the Role

The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments, utilizing ticketing and other systems to coordinate, communicate, and execute a daily plan that meets client requirements. This customer-facing position must create a customer-centric experience that promotes the company's trusted brand.

Responsibilities

• Perform service coordination, including daily scheduling for service calls, inspections, and repairs/installs (scheduling labor, client communication).
• Maintain technician schedules, ensuring effective utilization of resources, subcontractors, and equipment rentals to maximize efficiency and productivity.
• Relay schedule and service details to technicians.
• Understand contracts and service billing to ensure accurate work orders and timely invoicing, escalating discrepancies to Service Coordinator II or Team Lead.
• Deliver and maintain response times within guaranteed windows and send post-service reports.
• Problem-solve by corresponding with clients, defining requirements, and anticipating unstated needs.
• Provide ongoing two-way communication between the customer and the Service team.
• Communicate service capabilities and offerings to the customer.
• Obtain purchase orders from customers as needed.
• Escalate customer complaints to the Service Coordinator II or Team Lead.
• Create positive impressions and develop professional client relationships through professional appearance, behavior, and attitude.
• Perform additional duties as required.

Requirements

• An organized individual with a strong commitment to customers, co-workers, and work processes.
• Experience with Windows and Microsoft Office products.
• Excellent customer service skills.
• Strong interpersonal skills and ability to work within a team structure.
• High attention to detail with strong organizational skills.
• Ability to prioritize and manage time efficiently for self and others.
• Excellent command of the English language (verbal, written, and telephone skills).
• Resourceful, with the ability to research information and present results to internal clients.
• Accountable, cooperative, and attentive to productivity and corporate profitability.
• Ability to build strong relationships with both internal and external customers.
• Must be able to effectively communicate in English (see, hear, speak, and write clearly).
• Manual dexterity for reaching, lifting light office objects, and operating office equipment.
• Ability to sit, stand, and walk in office environments and construction sites.
• Ability to occasionally lift and/or move up to 50 pounds.
• May be required to work at heights over 1.8m (6 feet).
• Required to be on site with customers or contractors to manage expectations and deliverables.
• Driving to customer sites is required.
• Limited overnight travel may be required.

Skills

• Ticketing systems
• Microsoft Office
• Customer service
• Interpersonal skills
• Organizational skills
• Time management
• Verbal communication
• Written communication
• Telephone skills
• Research
• Relationship building
• Microsoft Dynamics (preferred)
• CRM systems (preferred)
• ERP systems (preferred)
• Ticketing software (preferred)
• Dispatch software (preferred)
• Scheduling software (preferred)

Location

• Arizona
• California
• Nevada
• Texas
• New York
• New Jersey

Work Type

• Full-time
• Onsite
• Hybrid

Experience Level

• Experience with Windows and Microsoft Office products
• Security industry knowledge, along with regulations and standards (preferred)
• Experience with Microsoft Dynamics (preferred)
• Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems (preferred)

Salary/Compensations

• $45,000 - $66,000 (DOE)

About the Company

• Bosch Building Technologies is a regional system integration business offering solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects.
• The company started its Integrator Business in North America through the acquisition of Climatec in 2015, expanding its role as a comprehensive supplier of energy, building automation, and security solutions.
• Climatec is recognized as an independent single-source integrator of critical building systems, providing consulting, planning, implementation, and 24/7 remote management.
• Climatec is active in market segments including data centers, commercial real estate buildings, and federal, state, and local government.
• In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies, significantly expanding Bosch’s Integrator Business in North America.
• The combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $900M in revenues and 3000 associates.
• Bosch Building Technologies offers a complete portfolio of networked and efficient energy, building automation, and security solutions by utilizing the strengths of both companies.

Equal Opportunity

• Considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.
• If accommodation is needed for any part of the application process, contact Human Resources via email or phone (1-855-296-3199).