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About the Role
As the first dedicated Solution Architect in the US team, you will bridge the gap between our powerful API-first platform and complex enterprise ticketing needs. This role involves mapping requirements to our API architecture and establishing templates, frameworks, and best practices for scalability.
Responsibilities
- Architect tailored solutions for custom integration gaps, including API connections and Single Sign-On (SSO) setups, leveraging vivenu’s capabilities.
- Partner with enterprise clients to transition their existing digital storefronts into a headless commerce architecture powered by vivenu's APIs.
- Conduct deep-dive technical workshops with diverse client stakeholders to extract requirements and translate complex needs into scalable blueprints.
- Align customer expectations with vivenu's platform capabilities and act as the internal escalation point for complex technical questions in post-sales.
- Utilize rapid scripting, AI tools, and proof-of-concepts to verify data flows and create white papers and global integration templates.
- Adapt quickly to any industry vertical or technical challenge, driving innovative platform solutions from conception to execution.
Requirements
- 5+ years of experience in a similar role, ideally with a background in software engineering or a highly technical role, with a pivot toward client-facing strategy, business impact, and solution design.
- A university degree in Computer Science or a related quantitative, technical field.
- Broad, comprehensive understanding of web applications, REST APIs, webhooks, data mapping, and modern software ecosystem interactions.
- Ability to read API documentation, write functional scripts to test endpoints, and analyze/debug AI-generated code.
- Exceptional communication skills to navigate high-stakes client environments, manage multiple priorities, and confidently manage client expectations.
Skills
- API connections
- Single Sign-On (SSO)
- ERP integration
- Headless commerce architecture
- REST APIs
- Webhooks
- Data mapping
- Scripting
- AI tools
Location
- US
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- University degree in Computer Science or a related quantitative, technical field
Salary/Compensations
- $150,000 - $195,000 a year
Benefits
- Mission-critical role for global brands
- Part of the business of fun
- Continuous investment in people, products, and long-term vision
- Collaborate with a top-tier team
- Diverse, merit-driven team
- Daily learning, shared wins, and collective growth
- Work alongside bright minds
- Opportunity to set the standard for the ticketing industry's future
About the Company
- vivenu is the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms.
- Our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
- We deliver a customizable, intuitive solution and industry-leading support that simplify complex ticketing challenges.
- We are a VC-backed company with a profitable, sustainable growth model.
- We are a diverse, merit-driven team spread across six global offices.
- We are consistently ranked among the fastest-growing scale-ups.
Equal Opportunity
- At vivenu, we believe our people define our success – and that we win with bold, diverse minds.
- The strongest teams are built on different perspectives, experiences, and voices.
- We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.