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About the Role
Provide a professional and proactive B2B and desktop support service to customers and a busy office environment. This includes consumable management, mobile device and asset management, meeting room setup, and assistance with Incident Management for the Southbank office and remote support to other UK and international offices.
Responsibilities
- Provide end-user support for hardware, software, infrastructure, and telephony requests for Spotlight Sports Group staff.
- Administer user accounts using Active Directory for the internal Windows network, Google Admin for Gmail and Google Docs, and in-house systems.
- Manage mobile device assets, including support and logging device status throughout its lifecycle.
- Manage supplier orders for consumables, hardware, and software.
- Ensure support and operational procedure documents are kept up-to-date.
- Maintain the Configuration Management Database for Racing Post assets.
- Perform B2B 1st line triage and lifecycle management.
- Utilize ITIL Incident Management with a Service Management toolset, following established best practice processes.
Requirements
- Demonstrable IT technical knowledge and troubleshooting skills.
- Excellent communication skills.
- Strong customer focus and service delivery.
- Ability to work effectively as part of a busy team.
- Self-motivated and proactive approach to service delivery and business support.
Skills
- Windows 10
- Mac OS
- MS Office
- Internet browsers (Chrome, IE, Firefox)
- Networking principles
- Gmail
- Google Apps
- Active Directory
- Google Admin
- ITIL Incident Management
- Service Management toolset
Location
- Southbank
- Remote (UK and abroad)
Work Type
- Hybrid
Experience Level
- Entry Level
- Mid Level
Education Level
- IT qualification or degree equivalent (Desirable)
- ITIL V3 or upwards certification (Desirable)
Benefits
- Private medical insurance
- Excellent parental leave
- Working globally policy
- Mental health support
- Assistance programs
- Social gatherings
- Pension scheme
- Various other benefit schemes
- Birthdays off work
- 25 days of holiday per year
- Life assurance
- Star card
- Step Further Awards (employee recognition program)
- Season Ticket Loan (for hybrid model)
- Cycle to Work Scheme (for hybrid model)
- Complimentary access to Racing Post Members Club with Ultimate Membership
- Two days per year volunteer time with charity partner
About the Company
- Spotlight Sports Group is a global media and technology company specializing in content and data within sports betting, horse racing, and fantasy sports.
- Operates award-winning brands including Racing Post, Pickswise, myracing, and Free Super Tips.
- Partners with leading operators to produce and build multilingual, best-in-class digital products and content.
- Includes ICS-digital, an international marketing agency, under the group.
- The Enterprise IT Department supports a fast-paced, expanding Tech department and the wider business.
- Responsible for supporting environments for digital offerings (website and applications) and newspaper production systems.