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About the Role

As a Shift Lead, you will oversee your shift to cultivate a great experience for colleagues and customers daily, ensuring a safe working and shopping environment. You will be the heartbeat of the store, ensuring operations run smoothly and colleagues are deployed effectively to 'make every customer count'. This role serves as the first point of contact for customers and colleagues, prioritizing store safety at all times.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Requirements

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Location

• B&Q Ilford

Work Type

• Full time
• Part time
• Job Share
• Permanent Contract

Salary/Compensations

• Full-time equivalent £29,256 per annum (Inclusive of £1547 per hour, store specific location allowance)

Benefits

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits

About the Company

• Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.

Equal Opportunity

• We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
• You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.