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About the Role

This role supports the Senior Client Experience Manager and Business Development and Marketing Director in building strong client relationships and ensuring service offerings meet client needs. The firm operates a hybrid agile working policy, allowing up to 50% remote work and offering other flexible working options.

Responsibilities

• Assist with client data reporting using Power BI, Microsoft Excel, and PowerPoint.
• Provide and present data on firmwide client and referrer programs for internal communications.
• Support the client team in delivering and tracking the firmwide client feedback program.
• Oversee and update client data within the firm's CRM systems.
• Conduct research and preparation for client meetings and strategic planning.
• Assist in compiling client service related reports and marketing materials for client distribution.
• Facilitate firmwide client initiatives, including planning, execution, monitoring, and data tracking.
• Develop best-in-practice resources, including training documents, toolkits, and presentations for lawyers.
• Organize and participate in internal meetings, producing meeting notes.
• Assist with administrative tasks and ad-hoc queries from fee earners regarding client feedback, relationship building, client service initiatives, and client/referrer programs.

Requirements

• Ability to recognize the importance of and work to a deadline.
• Ability to manage a busy workload and excellent organizational skills.
• Ability to work independently or collaboratively with team members.
• Attention to accuracy and detail.
• Collaborative team member with the ability to quickly build relationships with a wide range of people.
• Receptive to facilitate and support change.
• Comfortable working under pressure with the ability to plan and prioritize work.

Skills

• Power BI
• Microsoft Excel
• Microsoft PowerPoint
• CRM systems

Location

• UK

Work Type

• Hybrid
• Flexible working

About the Company

• Penningtons Manches Cooper is a leading UK and international law firm focused on client outcomes.
• The firm provides a full-service offering with over 400 specialist lawyers, delivering high-quality, tailored legal advice to businesses and individuals.
• The Marketing and Business Development team consists of 28 professionals and has been shortlisted for Best Business Support Team at the British Legal Awards in 2024 and 2025.

Equal Opportunity

• Diversity, Equity, and Inclusion are priorities at the firm, aiming to attract a diverse workforce and promote an inclusive culture.
• Equal opportunities and treatment are ensured for all applicants and employees regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race, religion or belief, sex, sexual orientation, gender identity, gender expression, and social background.
• Adjustments are provided for individuals with disabilities, long-term health conditions, or neurodiversity.