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About the Role
Amex GBT is seeking a motivated Sales Development Representative (SDR) to identify, qualify, and nurture leads into opportunities. This role is critical to the sales process, requiring collaboration with sales and marketing teams. The ideal candidate is a quick learner with a passion for sales and customer service, possessing strong critical thinking, communication, and organizational skills.
Responsibilities
- Identify, qualify, and nurture leads into opportunities.
- Maintain effective communication with sales and marketing teams.
- Educate potential customers on Amex GBT's services and offerings.
- Track customer interactions and update records in CRM software.
- Utilize modern sales tools and techniques to optimize sales process.
- Develop and maintain a thorough understanding of Amex GBT's products and services.
- Monitor customer trends and develop strategies to increase customer engagement.
- Follow up with customers to ensure satisfaction and resolve any issues.
- Utilize problem-solving skills to resolve customer issues and complaints.
- Generate new leads and identify potential sales opportunities.
- Develop and manage a sales pipeline to maximize sales performance.
- Prepare and present sales reports to senior management.
Requirements
- A Bachelor’s degree in a related field
- At least 2 years of experience in sales or customer service
- Experience in the travel industry is a plus
- Familiarity with sales and marketing operations and processes
- Proficiency in modern sales tools (CRM, lead generation software, etc.)
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- A self-starter attitude with the ability to work independently
Skills
- Sales
- Customer Service
- Communication
- Organizational Skills
- Critical Thinking
- Problem-Solving
- CRM Software
- Lead Generation Software
Location
- London, United Kingdom
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor's degree
Benefits
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks (flights, hotels, cruises, car rentals)
- Access to over 20,000 courses on learning platform
- Leadership courses
- Internal job openings prioritized
About the Company
- Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
- We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Equal Opportunity
- All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- We are committed to providing reasonable accommodation to qualified individuals with disabilities.