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About the Role
As our Product Operations Associate, you’ll be at the heart of how we drive excellence across a high performing product team! Working hand-in-hand with our senior product leaders, you will support in enabling strategic delivery, aligning priorities and improving our decision making abilities across the organisation. By coordinating cross-functional teams and supporting Product Managers to focus on strategy and outcomes, you’ll play a pivotal role in how we continue to deliver high-quality capital products at scale! This role will give you the opportunity to join a multi-product organisation and a high performing product team, who are pushing the boundaries of what a FinTech organisation can achieve through innovation at scale! If you are looking for an opportunity to start your career in Product Management - this is the role for you!
Responsibilities
- Run and maintain operating cadences for the product and engineering organisation, including quarterly planning, roadmap updates, and release communications.
- Coordinate cross-team collaboration between Product, Engineering, Risk, Operations, and Commercial to keep initiatives aligned and moving forward.
- Ensure product documentation, workflows, and specifications are up to date, well-structured, and easily accessible to stakeholders.
- Maintain and improve core product dashboards so product managers have quick access to the metrics that matter.
- Support the definition, rollout, and tracking of success metrics for key product initiatives, partnering closely with Data teams.
- Build and manage feedback loops from merchants, partners, underwriting, support, and commercial teams to inform product decisions.
Requirements
- Strong analytical skills; comfortable with metrics, dashboards, and basic SQL or Looker
- A proactive mindset, with a proven track record of identifying potential challenges and proposing actionable solutions
- Hands-on experience with the latest generative AI tools, including ChatGPT and Claude
- Detail-oriented and structured; able to create order without adding bureaucracy
- Clear communication skills; able to synthesise information for stakeholders
- Comfortable working with technical teams and learning how complex systems work
- Curiosity about product management and a desire to understand how great product teams operate
Skills
- SQL
- Looker
- ChatGPT
- Claude
Location
- Global
Work Type
- Hybrid
Experience Level
- Entry Level
About the Company
- Founded in 2007
- Provided over $3bn of funding to small businesses
- Named in CNBC & Statista Top 150 UK Fintechs for 2025
- Global team with a dynamic presence in 6 key locations
- Thriving community of over 290 innovative minds
- Vibrant melting pot, celebrating over 27 nationalities
- Team brings experience from over 740 previous companies
- Named as one of FinTech’s Finest 50 by Welcome to the Jungle
- Accredited Real Living Wage employer