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About the Role

As a Customer Technology Advisor, you will be an integral part of our Go-To-Market team, leveraging technical and solution expertise to drive targeted opportunities and exceed customer expectations. You will act as a trusted ally, delivering unique value through engaging demonstrations and presentations to showcase industry credibility. This role involves supporting Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating with partners to develop profitable deals. You will showcase end-to-end domain knowledge and technical prowess, backed by external certifications, to provide value-driven solutions. Your exceptional customer-facing skills and strategic thinking will enable you to identify customer requirements and generate winning cross-practice solutions. You will also coordinate the pre-sales process, ensure quality and compliance, and build relationships with alliance partners.

Responsibilities

Leverage technical and solution expertise to drive targeted opportunities and exceed customer expectations.
Deliver unique and differentiated value to customers through show-and-tell methods like demos and presentations.
Support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery.
Collaborate closely with Customer Partners and Kyndryl Consult Partners.
Bring together the breadth of Kyndryl's expertise to develop profitable deals.
Showcase end-to-end knowledge of the domain and associated subdomains.
Provide value driven solutions within the practice services domain(s).
Convey the technical benefits of Kyndryl's capabilities to match customer needs.
Identify business and technical requirements and generate winning cross-practice solutions.
Develop and deliver compelling demonstrations, proof of concepts, and prototypes.
Coordinate the entire pre-sales process, ensuring quality and compliance verification.
Adhere to Kyndryl best practices.
Collaborate with internal and external stakeholders to generate winning responses and create optimal technical solutions.
Build and nurture relationships with external alliance partners for co-created joint solutions.

Requirements

Deep domain knowledge of Services offerings and technical solutions in a practice.
Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
Prior consultative selling experience.
Externally recognized as an expert in the technology and/or solutioning areas.
Technical certifications supporting subdomain focus area(s).

Skills

Application Data and AI
Cloud
Core Enterprise and zCloud
Digital Workplace
Network and Edge
Security and Resiliency
Technical acumen
Business acumen
Customer facing skills
Articulate communication style
Interpersonal finesse
Strategic thinking

Work Type

Hybrid-friendly

Experience Level

5 years of experience (minimum) selling technical services for multi-industry customers

Education Level

Bachelor's degree or Master's degree

Benefits

Flexible, supportive environment where well-being is prioritized.
Opportunities for hands-on experience.
Learning opportunities.
Chance to certify in all four major platforms.
Be Well programs supporting financial, mental, physical, and social health.
Tools to chart career path.
Personalized development goals.
Continuous feedback.
Access to cutting-edge learning opportunities.
Certifications with Microsoft, Google, and Amazon.
Coaching.

About the Company

Kyndryl runs and reimagines mission-critical technology systems that drive advantage for leading businesses.
Kyndryl is at the heart of progress, enabling smarter decisions, faster innovation, and a lasting competitive edge through proven expertise and AI-powered insight.
Kyndryl focuses on ensuring all employees feel included and welcomes people of all cultures, backgrounds, and experiences.
Kyndryl's culture is built on belonging, where employees feel valued, respected, and trusted.
Kyndryl fosters a culture of empathy and shared success.
Kyndryl is committed to sustainable progress for customers and supporting communities.
Kyndryl's purpose is to advance the vital systems that power human progress.

Equal Opportunity

Kyndryl welcomes people of all cultures, backgrounds, and experiences.
Even if you don’t meet every requirement, we encourage you to apply.
We believe in growth, and we’re excited to see what you can bring.