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About the Role
Become an essential part of our cutting-edge Go-To-Market team as a Customer Technology Advisor. As a certified expert, you will innovate technology solutions for customers, leveraging technical and solution expertise to drive opportunities and exceed expectations. This role positions you as a trusted, insightful partner who delivers unique, differentiated value through engaging show-and-tell techniques, demos, and presentations. You will support consulting, advisory, and architecture activities across sales, pre-sales, and delivery, combining broad technical knowledge with Kyndryl’s capabilities to develop profitable deals. Demonstrating end-to-end knowledge and technical proficiency, backed by external certifications, will establish you as an authority. You will offer valuable solutions in practice services, supported by technical insight and business acumen, effectively conveying technical benefits and addressing customer needs. With strategic thinking, you will identify complex requirements and harness Kyndryl’s capabilities for success. Crafting compelling demonstrations, proofs of concept, and prototypes will illustrate tangible value. You will lead coordination across the pre-sales process, ensuring quality and compliance, and build relationships with external partner companies for joint solution development. Join a professional team that embraces advanced thinking and technology to shape the future of technology solutions and make a meaningful impact.
Responsibilities
- Innovate technology solutions for customers.
- Leverage technical and solution expertise to drive targeted opportunities.
- Deliver results that exceed customer expectations.
- Showcase industry credibility and excellence through demos and presentations.
- Support consulting, advisory, and architecture activities across sales, pre-sales, and delivery.
- Develop profitable deals by combining technical knowledge with Kyndryl’s capabilities.
- Demonstrate end-to-end knowledge of specialty and related areas.
- Offer valuable solutions in practice services.
- Convey technical benefits of Kyndryl’s capabilities and address customer needs.
- Identify complex business and technical requirements.
- Craft and deliver compelling demonstrations, proofs of concept, and prototypes.
- Lead coordination across the pre-sales process, ensuring quality and compliance.
- Build and nurture relationships with external partner companies for joint solution development.
Requirements
- Deep knowledge of service offerings and technical solutions within the practice.
- Proven experience in transforming strong technical knowledge into practical customer insights and solutions.
- Experience in consultative selling.
- Recognized externally as an expert in technology and/or solution domains.
- Technical certifications supporting secondary areas such as: Applications, Data & AI, Cloud Core Enterprise & zCloud, Digital Workplace, Network & Edge, Security & Resilience.
- Over 5 years of experience in selling technical services, primarily to clients in the financial industry (MegaBank).
- Bachelor’s or Master’s degree.
Skills
- Technical expertise
- Solution expertise
- Show-and-tell techniques
- Demos
- Presentations
- Consulting
- Advisory
- Architecture
- Sales
- Pre-sales
- Delivery
- Technical knowledge
- Domain-specific expertise
- Business acumen
- Customer engagement skills
- Communication style
- Strategic thinking
- Proof of concept development
- Prototype development
- Coordination
- Quality assurance
- Compliance
- Relationship building
- Joint solution development
- Advanced thinking
- Technology innovation
- Consultative selling
- External certifications
Location
- Remote
- Hybrid
Work Type
- Hybrid-friendly
Experience Level
- Over 5 years of experience
Education Level
- Bachelor's degree
- Master's degree
Benefits
- Flexible, supportive environment
- Well-being is prioritized
- Potential for growth
- Career growth opportunities
- Hands-on experience
- Learning opportunities
- Certifications across all four major platforms
- Be Well programs (financial, mental, physical, and social health)
- Impactful work
- Meaningful projects
- Tools to chart career path
- Personalized development goals
- Continuous feedback
- Access to cutting-edge learning opportunities
- Certifications with Microsoft, Google, and Amazon
- Coaching
- Culture of empathy
- Restless learning
- Devotion to shared success
About the Company
- Kyndryl runs and reimagines mission-critical technology systems that drive advantage for leading businesses.
- Kyndryl is at the heart of progress with proven expertise and AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
- Kyndryl focuses on ensuring all Kyndryls feel included and welcomes people of all cultures, backgrounds, and experiences.
- Kyndryl believes in growth and is excited to see what individuals can bring.
- Employee feedback indicates that belonging is the number one driver of employee engagement at Kyndryl.
- Kyndryl is committed to sustainable progress for customers and supporting communities.
- Kyndryl achieves progress the world depends on, with purpose.
Equal Opportunity
- We welcome people of all cultures, backgrounds, and experiences.
- Even if you don’t meet every requirement, we encourage you to apply.
- Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.
- All of you is what we want. And what we need.