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About the Role

As a Product Manager for Loyalty & Customer Experience, you will evolve and scale a global loyalty ecosystem. You will be responsible for delivering measurable value by connecting customer data, digital experiences, CRM, and in-store moments to drive sustained customer engagement and revenue growth.

Responsibilities

• Own clearly defined customer and business outcomes such as increased visit frequency and incremental revenue.
• Define success metrics and evaluate product performance using data and insights.
• Contribute to the loyalty product vision by identifying high-impact opportunities.
• Prioritize product initiatives based on expected value and strategic alignment.
• Manage the end-to-end product lifecycle from discovery through post-launch optimization.
• Deliver scalable loyalty capabilities across mobile, web, CRM, and in-store channels.
• Partner with cross-functional teams including CRM, Merchandising, Technology, and Data.
• Influence stakeholders using data-backed storytelling and ROI analysis.
• Collaborate with UX and research teams to improve conversion and engagement quality.

Requirements

• 3–5 years of experience as a Product Manager owning digital products end-to-end.
• Proven track record of delivering measurable customer and business outcomes.
• Experience with customer-facing platforms such as mobile, web, CRM, or loyalty programs.
• Strong understanding of KPIs related to engagement, retention, and customer lifetime value.
• Experience working in Agile environments.
• Ability to prioritize based on value and balance short-term wins with long-term impact.
• Strong stakeholder management and influence skills.
• Technical fluency with digital platforms, integrations, and data ecosystems.

Skills

• Product strategy and prioritization
• Data-driven decision making
• Stakeholder management
• Agile methodology
• Customer journey mapping
• KPI analysis
• Cross-functional leadership

Experience Level

• 3–5 years

Benefits

• Health insurance
• Pension contribution
• Stock purchase plan
• Employee fuel discount
• Learning and professional development opportunities

About the Company

• Circle K is a global company with 150,000 employees across 17,300 stores in 27 countries.
• The company mission is to make people's lives a little easier every day.
• Recipient of the Gallup Exceptional Workplace Award (GEWA).