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About the Role
As an Implementation Partner, you will work directly with new clients to configure and launch their SevenRooms platform. You will assess client challenges, develop onboarding strategies, and guide them through adoption to ensure long-term success. This role reports directly to the Regional Lead.
Responsibilities
- Lead client onboarding activities including project kick-off, training, configuration, data migration, and launch.
- Oversee multiple implementation projects simultaneously while maintaining schedules and customer satisfaction.
- Collaborate with venue stakeholders to customize the platform to meet specific business needs.
- Act as a product expert to guide clients through platform tools based on their unique objectives.
- Partner with Sales and Customer Success teams to ensure smooth handoffs and drive product adoption.
Requirements
- 2+ years of experience in customer-facing roles, preferably in SaaS or hospitality technology.
- Strong written and verbal communication skills.
- Detail-oriented with proven critical thinking and problem-solving abilities.
- Experience in project management and maintaining project timelines.
- Ability to thrive in fast-paced, startup environments.
- Collaborative mindset.
Skills
- Project management
- Customer success
- Client onboarding
- Critical thinking
- Problem-solving
- Communication
Experience Level
- 2+ years
Benefits
- Comprehensive benefits and perks
About the Company
- SevenRooms is a platform providing tools for marketing, operations, and guest experience integrated with a CRM.
- DoorDash is a technology and logistics company focused on empowering local economies.
- DoorDash acquired SevenRooms in 2025 to strengthen its in-store strategy and merchant-first offerings.
Equal Opportunity
- Committed to growing and empowering an inclusive community.
- Hires and cultivates diverse teams from all backgrounds, experiences, and perspectives.
- Provides accommodations for applicants upon request.