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About the Role

This is a newly created, senior contract role focused on building analytics foundations to support CALM's long-term growth and impact. The role is hands-on, requiring comfort with strategy, framework building, infrastructure improvement, and direct analytical work.

Responsibilities

• Embed the Behaviour Change Framework and Measurement System into practice.
• Support the setting of baselines and targets for five-year OKRs and define year-to-year milestones.
• Audit existing data, identify gaps, and develop new data collection methods.
• Design reporting, review, and evaluation processes against the framework.
• Create practical guidelines and rules for using the framework and survey questions.
• Take ownership of the Microsoft Azure Data Warehouse and Power BI environment, driving adoption.
• Build and mature data pipelines for reliable and consistent data.
• Oversee the development of scalable data models, reporting structures, and analytics processes.
• Deliver actionable dashboards, KPIs, and reporting frameworks.
• Work with external data engineering consultancies.
• Establish data and analytics foundations for CALM's growth.
• Create sustainable processes, documentation, and ways of working.
• Develop a forward-looking plan for data and analytics.
• Champion data literacy across the organisation.
• Lead and manage the Data Analyst.
• Collaborate with the Senior Insight Manager for alignment between Insight and Analytics functions.
• Engage confidently with senior stakeholders including the CEO, COO, and Senior Leadership.

Requirements

• Proven experience in a senior data or analytics role with hands-on delivery experience.
• Good understanding of data warehousing, data modelling, and analytics best practices.
• Strong technical skills across data modelling, SQL, Power BI, and modern data platforms.
• Experience working with cloud-based data platforms (ideally Microsoft Azure).
• Practical experience building and maturing analytics capabilities in a growing organisation.
• Experience developing reporting frameworks, KPIs, and performance measurement approaches.
• Knowledge of web analytics tools such as GA4 and CRMs e.g. Salesforce.
• Strong written and verbal communication skills.
• Highly organised and structured approach with strong attention to documentation and process design.
• Collaborative working style and ability to build strong relationships.
• Experience managing and mentoring junior analysts.
• Hands-on, pragmatic mindset with ability to prioritise effectively and focus on impact.
• Previous data engineering experience (desirable).
• Management of AI/ML workflows and predictive analytics projects (desirable).
• Experience working within a charity, non-profit, or mission-led organisation (desirable).
• Right to work in the UK.

Skills

• Data modelling
• SQL
• Power BI
• Microsoft Azure Data Warehouse
• Web analytics (GA4)
• CRM (Salesforce)
• Data pipelines
• Reporting frameworks
• KPI development
• Performance measurement
• Data literacy
• AI/ML workflows (desirable)
• Predictive analytics (desirable)

Location

• London Waterloo
• Remote

Work Type

• 12 month FTC
• Hybrid working
• Nine day fortnight

Experience Level

• Senior
• Management

Salary/Compensations

• £62,000-72,000 per annum

Benefits

• Unlimited annual leave
• Healthcare cash plan
• 6% pension contribution
• Therapeutic services (after completion of probation)
• Hybrid working
• Nine day fortnight

About the Company

• CALM (Campaign Against Living Miserably) is a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
• We run a life-saving helpline and provide tools and resources with practical advice.
• We run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
• We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online.
• A work environment that values creativity, personal growth and collaboration.