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About the Role

An exciting and challenging position exists as the Manager, Key Accounts within CoolIT's Business Development Department. As a leader on the Business Development team, you will be a key contributor to CoolIT's continued and aggressive growth, supporting the company's client relationship and revenue growth strategy with key accounts and channel partners.

Responsibilities

• Oversee commercial aspects of client relationships, including program pipeline, product forecast, new product development, pricing, schedules, and escalations.
• Develop account management plans for Cloud Service Providers to achieve double-digit YoY revenue growth.
• Advocate for clients within the company and maintain high client satisfaction.
• Manage a diverse team of Key Account Managers and Technical Sales Engineers.
• Ensure team adherence to the selling process.
• Collaborate with the Marketing team to generate industry-leading sales collateral and proposals.
• Engage with Product and Engineering teams to understand hardware and services, incorporating client feedback into products.
• Regularly review and negotiate client-related contracts.
• Ensure adherence to company policies and procedures.
• Travel internationally (20% or greater).

Requirements

• Strategic thinker with ability to develop and execute complex business plans and initiatives.
• Knowledge of data center and IT markets.
• Awareness of data center cooling strategies.

Skills

• Enjoys and contributes to a collaborative culture.
• Self-motivated with a thirst for knowledge and fast execution.
• Passionate about new technologies.
• Believes in being ethical and a good person.

Experience Level

• 5+ years of experience in complex, multi-stakeholder account management roles, focused on large enterprise IT companies.
• 3+ years of experience managing teams of 10 or more, as well as cross-functional contributors.

Education Level

• Bachelor's degree in engineering, Business Administration, Commerce, or equivalent.

Benefits

• Vacation and flex days.
• Paid company-wide shutdown during the holiday season.
• Comprehensive dental benefits.
• Comprehensive drug benefits.
• Comprehensive optical benefits.
• Comprehensive paramedical benefits.
• Health Spending Account.
• Benefits covered by CoolIT from day one.
• Casual yet professional dress code.
• Retention rewards (additional vacation time and monetary bonus).
• Company-funded RRSP contributions.