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About the Role

Customer Success Managers (CSMs) are responsible for customer outcomes, building direct relationships to understand and achieve customer success. They develop strategies for account retention and growth, contributing to company profits and facilitating customer business objectives, partnership creation, and revenue generation.

Responsibilities

• Manage the success of assigned accounts, ensuring fast time to value and realization of outcomes like optimized programs, revenue generation, and ROI.
• Develop strategies for customer growth and retention.
• Educate and advocate for how PartnerStack can solve customer needs.
• Establish regular communication, including weekly/bi-weekly check-ins with stakeholders and quarterly business reviews with executive leadership.
• Review customer feedback and prioritize feature requests.
• Analyze data and metrics on customer engagement and growth.
• Ensure successful onboarding of new customers.
• Drive renewals and expansion.
• Foster relationships between customers and the PartnerStack support team for technical issues, product problems, training, and business questions.

Requirements

• 1-2 years of experience in partnerships, customer success, customer experience, or related roles.
• Understanding of SaaS business and interest in industry trends.
• Enjoyment in building relationships and cultivating positive client experiences.
• Focus on new and effective ways to provide client value.
• Creative and solution-oriented approach to problems.
• Ability to thrive in a fast-paced environment and learn on the job.

Experience Level

• 1-2 years

Salary/Compensations

• $62,720—$82,320 CAD

Benefits

• Performance-based bonuses
• Full range of benefits

About the Company

• AppDirect offers a subscription commerce platform enabling businesses to sell any product, through any channel, on any device – as a service, powering millions of subscriptions worldwide.
• PartnerStack is an AppDirect subsidiary focused on changing how the world sells software by creating partnerships that unlock growth. It is an ecosystem platform with the world's largest B2B partnerships network, used by over 500+ companies to generate revenue.

Equal Opportunity

• AppDirect fosters an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity, enabling employees to embrace their uniqueness to do their best work.
• Strong encouragement for applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.