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About the Role

At GT Independence, people are at the heart of everything we do. Our mission is to help people live a life of their choosing, regardless of age or ability. This role coordinates the daily operation of Medicaid Waiver services, promoting personal growth and independence for participants in accordance with state and program regulations, GT Independence policies, and applicable accreditation standards.

Responsibilities

• Promote personal growth, independence, and quality of life for service participants through development, support, monitoring, supervision, and staff training.
• Build and maintain positive relationships with agency staff, service providers, and individuals/families.
• Demonstrate knowledge and adherence to GT Mission, Values, and quality service standards.
• Collaborate with all GT staff to maintain positive working relationships and support team goals and program success.
• Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements, including HCBS waiver.
• Follow all agency policies and procedures.
• Monitor and participate in performance improvement initiatives to ensure participant health, safety, and service quality.
• Complete written assignments and reports as required.
• Maintain all GT trackers accurately and submit weekly scorecards.
• Assist participants in forming and sustaining relationships with natural and community supports for meaningful community integration and inclusion.
• Support participants in developing social networks and connections with community organizations to expand valued social relationships.
• Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes.
• Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support.
• Enroll clients promptly, ensuring all required documents are processed correctly.
• Provide instruction and counseling to guide participants in problem-solving and decision-making.
• Advocate and collaborate with individuals and organizations on behalf of participants, including regional center and independent facilitators.
• Support participants in preparing for, participating in, and implementing spending plans.
• Provide training and guidance on the Individual and Family Directed Supports Option for participants considering directing services and supports.
• Assist with managing the Individual & Family Directed Budget under all models.
• Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget.
• Provide information and support for recruiting, hiring, managing, training, evaluating, and changing support staff under the Employer of Record Model.
• Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model.
• Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures.
• Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections.
• Educate participants and external stakeholders about Self-Determination principles and GT processes.
• Travel will be required to attend events, conferences, training, and other related activities.
• Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships.
• Perform other duties as assigned.

Requirements

• Be 18 years of age or older.
• Have current, appropriate licensure.
• Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements.
• May not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.
• Proof of state curriculum and any other state-mandated training for this position.

Skills

• Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations, and applicable accreditation standards.
• Excellent interpersonal skills.
• Ability to manage a schedule and frequent travel.
• Strong desire to help individuals live a life of their choosing.
• Strong networking skills.
• Knowledge of the local community.
• Ability to connect people to community resources.
• Strong oral and written communication skills.
• Personal computer skills, specifically Microsoft Office products.
• Strong ability to participate in a highly effective team.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Location

• Home office setting
• Community settings
• Travel required

Work Type

• Flexible work schedule
• Remote

Experience Level

• One (1) year experience with the population(s) with a Master's degree
• Two (2) years’ experience with the population(s) with a Bachelor’s degree
• Three (3) years’ experience with the population(s) with an Associate degree or as a Registered Nurse (RN)

Education Level

• Master’s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology
• Bachelor’s degree
• Registered Nurse (RN)
• Associate degree

Benefits

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth

About the Company

• At GT Independence, people are at the heart of everything we do.
• Our mission is to help people live a life of their choosing, regardless of age or ability.
• GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.”
• Proudly certified as a Great Place to Work® for 2025/2026, a distinction for top employers committed to outstanding employee experiences.
• As a national leader in personal and financial services for individuals relying on home- and community-based care, GT Independence supports tens of thousands of people across the country.
• We help individuals find and hire their own caregivers or personal assistants.
• Our team is driven by trust, autonomy, and fun, believing great teams come from intrinsically motivated, empowered, and valued people.
• We respect each other, care about our work, and succeed with purpose.
• We value excellence and provide self-motivated individuals with space and support to grow and thrive.

Equal Opportunity

• GT is committed to being a welcoming and inclusive community.
• We aspire for all staff to feel comfortable bringing their full, authentic selves to work.
• We want people to feel valued and have a sense of belonging.
• GT strives to create a workforce that reflects the communities we serve.
• We recognize that our diversity makes us stronger, drives innovation, and helps us achieve our mission of self-determination.