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About the Role

This role provides strategic leadership, operational oversight, and technical direction for the primary insurance claims function in Australia, with supporting oversight for New Zealand business. It is instrumental in building and overseeing primary insurance claims in growing specialty lines markets, ensuring high-quality claims handling, strong market relationships, governance implementation, and local operational delivery. The Claims Manager will support the development and maturation of the regional claims platform, onboard delegated arrangements, develop vendor networks, and ensure alignment with regional and global claims strategies. This position also serves as the MRSGM Claims delegate on the Australian Executive Team, collaborating with key stakeholders across various departments.

Responsibilities

• Lead the Australian claims function across multiple specialty and commercial lines of business, ensuring consistency with MRSGM Claims governance, standards, and best practices.
• Develop and execute the regional claims strategy in alignment with broader business objectives.
• Ensure profitable growth through efficient oversight, compliance, technical excellence, and operational scalability.
• Develop adequate oversight for delegated claims in nearby regions and countries, including New Zealand.
• Oversee claims handling across lead, follow, and delegated/MGA portfolios.
• Ensure consistent execution of claims best practices, governance, compliance, and service.
• Provide technical guidance for complex, large loss, and other escalated claims.
• Monitor claims trends, emerging exposures, and portfolio performance across the region.
• Implement and drive consistent best practices and claims quality standards across all handling models.
• Build, mentor, and lead a high-performing regional claims team as the platform expands.
• Foster a collaborative and commercially minded claims culture.
• Support talent development, succession planning, and technical capability building across the region.
• Establish, implement, and enhance regional claims processes, controls, and reporting capabilities.
• Partner with operations, compliance, legal, and technology teams on systems implementation, workflow design, and operational improvement initiatives.
• Support claims system implementation, operational scalability, and workflow optimization initiatives as the platform expands.
• Ensure all required MI and external reporting is delivered with consistency, quality, and accuracy.
• Work closely with Underwriting, Distribution, and Finance to align claims strategy with business goals.
• Support development of a network of delegated claims partners, panel counsel, and other claims service providers.
• Represent the organization within the broader specialty insurance and claims market.
• Support underwriting and distribution teams with broker and client engagement where claims expertise is required.
• Ensure compliance with applicable Australian and NZ claims handling requirements.
• Maintain effective oversight and audit controls across claims operations and delegated partners.
• Support internal Claims Leadership, governance committees, reporting obligations, and regulatory interactions.
• Promote a strong culture of conduct risk awareness, fair claims handling, and customer outcomes.
• Serve as the Australia Claims leader with regulators, brokers, and other stakeholders as required.

Requirements

• 10-15 years in Senior Claims Leadership experience with a growing primary insurer in the Australian and NZ market.
• University Degree and/or relevant professional qualifications required; legal qualification such as LLB or JD preferred.
• Strong understanding of specialty insurance, lead and follow market claims, MGA/delegated authority, and Lloyds markets in Australia and NZ.
• Strong technical background in multi-line commercial and specialty claims.
• Demonstrated success in leading and scaling claims functions across multiple countries and in matrixed structures.
• Proven experience managing TPAs and vendors, with measurable improvements in performance.
• Familiarity with Australia and NZ claims regulatory frameworks; direct regulator engagement experience preferred.
• In-depth knowledge and experience with P&C/ Specialty claims operations.
• Exceptional communication skills; credibility with brokers, underwriters, and senior executives.
• Ability to lead through transition with a solution-oriented mindset and adaptability.
• Collaborative and approachable style to work effectively with multi-functional teams, multiple departments, and foster an environment of shared responsibility and accountability.

Skills

• Strategic leadership
• Operational execution
• Technical specialty claims expertise
• Relationship management
• Influencing skills
• Delegated authority oversight
• Vendor oversight
• Governance
• Regulatory awareness
• Commercial acumen
• Process improvement
• Operational design
• Strong communication
• Stakeholder management
• Ability to operate effectively in a fast-growing and evolving environment

Location

• Australia

Work Type

• Full-time

Experience Level

• Senior

Education Level

• University Degree
• LLB
• JD
• Professional qualifications

About the Company

• At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives, and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the center of this interaction is each of us.