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About the Role

Assist guests efficiently, courteously, and professionally in all front office functions, covering all aspects of front office operations in the General Manager's absence.

Responsibilities

• Ensure reservations are taken correctly and courteously.
• Represent the hotel professionally, checking guests in and out efficiently.
• Address guest issues professionally at all times.
• Notify General Manager of guest, employee, or cash concerns immediately.
• Provide guidance to property staff.
• Ensure compliance with safety and security standards.
• Report to Regional Operations Manager in the General Manager's absence.
• Manage bank deposits in the General Manager's absence.
• Identify and follow up on life/safety and inspection issues.
• Notify General Manager of safety and/or security policy violations immediately.
• Maintain clean and neat desk and office areas.
• Ensure the property is clean and free of trash and debris.

Requirements

• Possess a valid driver’s license, current auto insurance, and a functioning automobile.
• Ability to read, understand, and interpret various reports and internal hotel information.
• Proficiency in reading, speaking, writing, and understanding English for guest interaction, staff communication, and administrative duties.
• Sufficient mathematical skills for calculating room revenue, average rate, occupancy percentage, and balancing cash banks.
• General computer proficiency.
• Thorough knowledge of Front Office and related department operations, service standards, techniques, guest relations, etiquette, and upselling techniques.
• Ability to perform various front office and related positions based on business needs.
• Ability to communicate concisely and effectively.
• Flexibility to work long hours regularly and as business demands.
• Ability to manage multiple activities under stressful situations and time constraints.
• Effective time management skills.
• Ability to make effective judgments on front office operations and staff, and solve guest and operational problems.
• Travel to other properties within the market and to the bank.

Skills

• Computer operating system proficiency
• General computer proficiency
• Mathematical skills
• Front Office operations knowledge
• Service standards and techniques
• Guest relations and etiquette
• Upselling techniques
• Effective communication
• Time management
• Problem solving
• Cost controls

Location

• 7812 Clock Tower Drive
• Austin, Texas
• 78753

Work Type

• Full-time

Salary/Compensations

• Competitive starting salaries
• Bonus Potential
• Competitive compensation

Benefits

• Easy to follow training programs and supportive onboarding
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k with company match
• Paid Time Off (PTO)
• Weekly payroll
• Exceptional work/life balance
• Comprehensive training programs

About the Company

• InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states.
• Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns.
• InTown Suites provides apartment-style suites designed for extended weekly, monthly, or longer stays, including in-room kitchens with a full-size refrigerator, two-burner stovetop, and microwave.
• Fully renovated premium suites offer a brand new kitchen with more comfort and storage for guests.
• Uptown Suites is the sister brand, offering 8 extended stay properties across the country.
• InTown Suites Mission: Make every guest stay memorable with small gestures that make a big difference, being friendly, caring, and seizing opportunities to brighten days.
• InTown Suites Core Values: Unexpected Delight, Efficiency, Unity, Integrity, Passion.

Equal Opportunity

• InTown and Uptown Suites are proud to provide employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce.