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About the Role

The Operational Planning team is seeking a strategic and collaborative Senior Advisor, Operational Planning. This role leads the development, implementation, and continuous improvement of operational and divisional plans that support coordinated regulatory responses and operational deployments across all sectors regulated by the AGCO. The Senior Advisor will represent the branch in divisional and enterprise-wide initiatives, fostering collaboration, alignment, and operational excellence across the organization. This role is ideal for a proactive and adaptable professional who thrives in fast-paced environments, manages competing priorities effectively, and can translate complex issues into clear, strategic recommendations for senior leadership.

Responsibilities

Diagnosis of contentious and/or complex regulatory and operational challenges.
Draft and support the implementation of operational and divisional planning documents on a recurring basis.
Provide subject matter expertise for the identification, analysis and assessment of a broad range of compliance issues, trends and directions which affect the development of operational plans.
Conduct extensive and ongoing internal consultation and engagement across the AGCO’s functional areas to support issue identification and priority-setting.
Engage in research and evaluation related to regulatory issues and operational challenges.
Design and maintain a formal process for engaging with external stakeholders to support issue identification and priority-setting.
Proactively monitor and maintain awareness of regulated sectors for emerging issues that may impact operational priorities.
Analyze and critically evaluate information gathered from multiple sources, reconcile conflicts and convert high-level information into details to feed into planning processes.
Develop high quality reports for Senior Management within established timeframes.
Lead the coordination of divisional strategic planning to enable the achievement of operational goals through integrated processes in the branch and Operations Division.
Lead and coordinate enterprise-wide strategic planning on behalf of Operations Division, ensuring the division is represented in the AGCO’s strategic goals and priorities.
Proactively identify issues impacting the branch and division to suggest key priority initiatives/projects while providing strategic project leadership to the team.
Ensure recommendations and advice provided consider the broader implications and impacts across relevant AGCO sectors.
Coordinate efforts to utilize data, intelligence, and other sources to inform priority identifications and lead analysis of research, intelligence, and data.
Develop, nurture and manage consultations, partnerships and relationships with internal and external stakeholders on key compliance issues, notification matrix change initiatives and activities impacting operational plan development and implementation.

Requirements

Post-secondary education in public policy, political science, risk management, business administration, or a related field, and/or a minimum of 5 years of progressively responsible related experience.
Demonstrated experience leading or supporting operational planning, compliance, regulatory, risk management, or strategic planning initiatives within a regulated, public sector, or complex organizational environment.
Excellent knowledge of, and ability to quickly acquire and apply, legislation, regulations, policies, and emerging issues related to the AGCO’s regulated sectors, including an understanding of the broader political, social, and operational landscape.
Strong research, analytical, and problem-solving skills, with experience taking the initiative and assessing complex issues, identifying risks, and developing practical and strategic recommendations.
Exceptional relationship management and stakeholder engagement skills, with the ability to exercise tact, discretion, sound judgment, and political acuity when working with diverse internal and external partners.
Excellent written, verbal, presentation, and persuasion skills, with the ability to communicate complex information clearly and effectively to a variety of audiences – including Senior Management.
Demonstrated organizational and time-management skills, with the ability to manage competing priorities and deliver high-quality work in a fast-paced, collaborative environment.
Knowledge of project management principles, methodologies, and continuous improvement practices.
A strong digital mindset, including the ability to leverage technology, data, and digital tools to support operational planning, reporting, process improvements, collaboration, and informed decision-making.
Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Skills

Public policy
Political science
Risk management
Business administration
Operational planning
Compliance
Regulatory
Strategic planning
Research
Analytical skills
Problem-solving
Relationship management
Stakeholder engagement
Written communication
Verbal communication
Presentation skills
Persuasion skills
Organizational skills
Time-management skills
Project management principles
Continuous improvement practices
Digital mindset
Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint)

Location

Head Office, Toronto, ON

Work Type

Permanent
Full-Time
In-Office

Experience Level

Senior Advisor
Minimum of 5 years of progressively responsible related experience

Education Level

Post-secondary education in public policy, political science, risk management, business administration, or a related field

Salary/Compensations

$103,518 to $129,393

Benefits

Generous time-off policy, including 2 volunteer days
Defined benefit pension plans
Comprehensive health, dental, and vision plans, with 100% employer-paid premiums
Well-being credits
Employer-paid parental leave top-up
Professional development opportunities
24/7 confidential support through our Employee Assistance Program
Convenient, central location near the subway line
Paid onsite parking

About the Company

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.
The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

Equal Opportunity

The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute.
Disability related accommodation during the recruitment process is available upon request.