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About the Role

The Customer Development Manager will support the Woolworths partnership within the Sales team, bringing category and customer strategies to life. This role focuses on delivering Joint Business Plans, building relationships with key teams, and translating category strategy into in-store execution.

Responsibilities

• Support delivery of Joint Business Plans (JBPs) with Woolworths, ensuring strong alignment to customer priorities.
• Build effective working relationships with buying, merchandising, and category teams.
• Contribute to customer meetings and support delivery of commercial initiatives.
• Support range reviews and translate category strategy into in-store execution.
• Assist in developing planograms and merchandising solutions aligned to customer principles.
• Contribute to test-and-learn initiatives to improve shelf performance and shopper engagement.
• Apply shopper and category insights to support customer recommendations.
• Assist in building clear, data-led narratives to support category decisions.
• Contribute to ongoing refinement of range and space optimisation.
• Analyze category and customer data (Nielsen, IRI, loyalty insights) to support decision making.
• Monitor performance of initiatives and highlight opportunities for improvement.
• Support reporting on key category and commercial KPIs.
• Support execution of aligned category and customer strategies.
• Contribute to delivering strong in-store and online execution standards.

Requirements

• Experience in FMCG across Sales, Category, or Account Support roles.
• Strong interest in retail execution and shopper behaviour.
• Developing analytical capability with the ability to interpret data.
• Confident communicator with a proactive and collaborative mindset.
• Passion for building a long-term career in FMCG sales.
• Must have Australian work rights to apply.

Skills

• Category management
• Customer strategy
• Joint Business Plans (JBPs)
• Relationship building
• Commercial initiatives
• Range reviews
• Planogram development
• Merchandising solutions
• Shopper insights
• Data analysis (Nielsen, IRI, loyalty insights)
• Performance monitoring
• KPI reporting

Location

• Australia

Work Type

• Hybrid working

Experience Level

• Mid-level

Education Level

• Degree in Business, Marketing, or a related discipline (Preferred)

Benefits

• An additional 5 wellness/ leave days per year
• Career development opportunities
• Hybrid working
• Parking provided
• Yearly bonus

About the Company

• Haleon is a purpose-driven, world-class consumer company focused on everyday health.
• We have a trusted portfolio of brands including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®.
• Our purpose is to deliver better everyday health with humanity.
• We operate with an agile, performance-focused culture.
• Haleon is a world-leading consumer healthcare company.

Equal Opportunity

• Haleon embraces a diverse workforce by creating an inclusive environment that celebrates unique perspectives, generates curiosity, and promotes fair and equitable outcomes.
• We strive to create a climate where diversity in all forms is celebrated, with respect, listening to different viewpoints, supporting communities, and fostering a workplace where authentic selves belong and thrive.
• Haleon is committed to mobilizing its purpose in a way that represents the diverse consumers and communities who rely on our brands.
• We aim to create an inclusive culture where different backgrounds and views are valued and respected.
• Haleon is a place where all employees feel they truly belong.
• Personal information shared during the application process is voluntary and used for regulatory/reporting obligations and to support inclusion and belonging programs.
• Provided personal information will be kept confidential, used only for legitimate business purposes, and will never be used in making employment decisions.
• Reasonable adjustments or accommodations will be provided to support candidates throughout the recruitment process, and all information will be treated in confidence.