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About the Role

We are seeking an experienced Mixed-Methods UX Researcher to independently lead research studies across qualitative and quantitative tracks. You will be the primary point of contact for clients, guide the research strategy end-to-end, and mentor junior researchers translating complex consumer insights into compelling, decision-ready narratives for stakeholders.

Responsibilities

• Act as the primary client point of contact guiding stakeholders on the most appropriate research strategy to address their business objectives and facilitating briefings, progress updates, and post-study discussions.
• Connect research outcomes to client objectives, market realities, and strategic decision-making, building trust with clients, internal stakeholders, and cross-functional teams.
• Design proposals and pitches for client studies, driving alignment on research recommendations.
• Lead primary research end-to-end across a diverse range of mixed methods approaches including in-depth interviews (IDIs), usability testing, diary studies, ethnography, surveys, journey mapping, concept testing, card sorting, co-design sessions, heuristic evaluations, and prototype evaluations.
• Design and execute quantitative surveys, discussion guides, and research frameworks with methodological rigour; proficient in survey design, data collection (e.g., Qualtrics), data cleaning, and inferential statistics (t-tests, ANOVA, multivariate analysis).
• Utilise Python, R, or SQL for data manipulation, computational statistics, and data extraction to ensure robust, trustworthy findings.
• Synthesise large, complex datasets and qualitative inputs into clear, actionable insights strategically decoding consumer needs and communicating them through the art of storytelling.
• Prepare reports and presentations (PowerPoint, Google Slides) that translate numbers and narratives into compelling stories resonating with stakeholders.
• Challenge assumptions, validate findings, and ensure methodological rigour throughout the research lifecycle.
• Manage projects end-to-end, proactively addressing issues to ensure smooth execution and on-time delivery.
• Guide and mentor junior researchers across qualitative and quantitative projects, building mixed-methods capability within the team.
• Partner effectively with analysts, designers, product managers, and other researchers fostering collaboration and encouraging innovation in research practices.
• Manage the full programme workflow intake process, progress tracking, and templated study plans, deliverables, and communications against quality guidelines and milestone-based reviews by the overseeing FTE UXR.

Requirements

• 3–6 years of experience in qualitative and/or quantitative research across multiple categories and/or geographies.
• Demonstrated proficiency in comprehensive mixed-methods methodologies, including generative and longitudinal approaches.
• Specialised knowledge in advanced quantitative research, survey design, and statistical analysis — including multivariate and inferential statistics.
• Expertise in data manipulation and computational statistics using Python or R; proficiency with SQL for data extraction.
• Strong stakeholder management, communication, and active listening skills — with the ability to turn nuanced research findings into persuasive narratives.
• Experience independently managing client relationships and research projects from briefing to delivery.

Skills

• Qualitative research
• Quantitative research
• Mixed methods
• In-depth interviews (IDIs)
• Usability testing
• Diary studies
• Ethnography
• Surveys
• Journey mapping
• Concept testing
• Card sorting
• Co-design sessions
• Heuristic evaluations
• Prototype evaluations
• Survey design
• Data collection
• Data cleaning
• Inferential statistics
• T-tests
• ANOVA
• Multivariate analysis
• Python
• R
• SQL
• Data manipulation
• Computational statistics
• Data extraction
• Qualtrics
• Excel
• Google Sheets
• User Testing
• DScout
• Insight synthesis
• Storytelling
• PowerPoint
• Google Slides
• Stakeholder management
• Communication
• Active listening
• Client relationship management
• Project management

Location

• Sydney

Work Type

• Full time
• Fixed Term Contract

Experience Level

• Mid-Level
• 3-6 years

About the Company

• For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences.
• Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.
• Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet.
• Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.
• Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.