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About the Role

This role provides key support to the operations team, managing funds from beginning to end to facilitate settlement, including funds transfers and reconciliation.

Responsibilities

• Funding received
• Payment Creations Processing
• Telegraphic Transfers including PEXA transactions
• Real time transfers
• Inbox enquiries addressed as they are received and prioritize accordingly
• Manage relationships with ANZ to support achievement and quick resolution of issues

Requirements

• Multitask
• High attention to detail
• Work well under pressure and tight guideline
• Ability to prioritise
• Ability to correctly identify when appropriate to escalate issues

Location

• Australia
• New Zealand

Work Type

• Full-time

Benefits

• Employee Assistance Program (EAP)
• Employee Referral Program
• Flu Vaccination Program
• Fundraising Challenges
• Social Teams & Events
• Tenure Recognition Program
• Rewards and Recognition Program
• Training & Development
• Discounted First Title Insurances

About the Company

• Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients.
• As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.
• We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture.
• We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year.
• This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.
• Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive.
• If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.
• At FT we aim to create a high-performance culture based on collaboration, transparency and accountability.
• This culture is supported by our values.
• Teamwork: We operate as a team. We are empowered, accountable and respectful of each other.
• Integrity: We passionately deliver the highest quality solutions to our internal and external partners through operational excellence and innovation.
• Commitment: We deliver on our promises and agreements on time, every time.
• Service: We passionately deliver the highest quality solutions to our internal and external partners through operational excellence and innovation.
• By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it!
• Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success.
• We are proud to foster an authentic and inclusive workplace For All.
• You are free and encouraged to bring your entire, unique self to work.
• We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.
• At First Title, we have a team of over 300 people located throughout Australia and New Zealand, as well as support from First American in the US.
• Together, we strive to achieve the best outcome possible for our clients and their customers.
• Supporting the financial sector since 2001
• At First Title, we specialise in delivering the full range of mortgage processing and administration services.
• For over 20 years, we’ve provided financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing.
• We’re proud of the strength of our brand, strong parent backing from First American, long term client relationships and our proven specialist capability across the mortgage fulfilment value chain.

Equal Opportunity

• First American is an equal opportunity employer in every sense of the term.