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About the Role

We are looking for a Technical Customer Success Engineer to build and manage relationships with engineering leaders and their teams post-sale. This role requires a deep understanding of computer science and agentic workflows to communicate effectively with customers. You will lead enterprise-wide implementations, onboard customers, ensure successful configurations, and teach them how to use Macroscope to find immediate value. Customer insights gathered will shape the product's future, with rapid iteration from feedback to production. You will work directly with founders, engineers, and sales to make strategic decisions. As the first line of defense for user issues, your technical expertise will enable quick and accurate responses, with support from the engineering team.

Responsibilities

Build and manage relationships with engineering leaders and their teams post-sale.
Lead enterprise-wide implementations of Macroscope.
Onboard customers and ensure their configurations set them up for success.
Teach customers how to use Macroscope and help them find value immediately.
Gather customer insights to shape the future of the product.
Act as the first line of defense for user issues.
Quickly and accurately reply to a variety of customer questions.
Route issues to the engineering team for investigation.

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field.
Strong understanding of software development lifecycles, version control (especially Git), and modern development workflows.
Deep familiarity with GitHub (pull requests, branching strategies, CI/CD pipelines, GitHub Apps).
Experience using agentic coding tools and their associated workflows.
Working knowledge of how codebases are structured and how code review processes work.
Familiarity with project management and issue-tracking tools like Linear and Jira.
Deep understanding of how LLMs work at a conceptual level, including prompt engineering and AI-assisted code analysis.
Ability to speak credibly with both engineers and engineering leaders about topics like developer productivity, code quality, bug detection, and engineering allocation.
Experience onboarding technical products at companies ranging from small startups to large enterprises.
Understanding of common engineering pain points.
Understanding of the competitive landscape of AI-powered code review tools.
3+ years in a customer success, solutions engineering, or technical account management role at a developer tools or SaaS company.
Track record of managing enterprise accounts and driving adoption and expansion.
Strong communication skills — ability to translate complex technical concepts for non-technical stakeholders while also going deep with senior engineers.
Prior professional software engineering experience is preferred.
Experience at an early-stage startup is preferred.
Understanding of data security and compliance concerns relevant to giving a third-party tool access to source code is preferred.

Skills

Computer Science
Agentic workflows
GitHub
Git
Software development lifecycles
CI/CD pipelines
GitHub Apps
Agentic coding tools
Codebase structure
Code review processes
Abstract Syntax Trees (ASTs)
Static analysis
Linear
Jira
Large Language Models (LLMs)
Prompt engineering
AI-assisted code analysis
Developer productivity
Code quality
Bug detection
Engineering allocation
Technical product onboarding
Data security
Compliance

Location

Remote

Work Type

Full-time

Experience Level

3+ years

Education Level

Bachelor's degree in Computer Science, Software Engineering, or a related field

About the Company

Macroscope aims to be the source of truth of what's happening for any company that builds software, helping leaders understand product and codebase evolution and giving engineers time.
Founded by experienced entrepreneurs and supported by top VC firms and angels.
Series A company.