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About the Role

As a Facility Ambassador, you will be the primary point of contact for employees and guests, ensuring the client's workplace runs seamlessly. This role blends hospitality excellence with operational expertise to create an environment where people thrive.

Responsibilities

• Serve as the go-to contact for employee inquiries, tickets, and workplace services.
• Conduct daily site walkthroughs to ensure spaces are pristine, organized, and welcoming.
• Build strong relationships with clients, vendors, and service providers.
• Manage work orders through CMMS system—create, dispatch, track, and resolve.
• Coordinate third-party vendors, validate invoices, and ensure timely completion.
• Support budgeting, financial reporting, and cost-saving initiatives.
• Execute services according to SLAs and performance metrics.
• Oversee facilities including janitorial, conference rooms, furnishings, and equipment.
• Coordinate events, meetings, and guest services as needed.
• Act as on-site POC for emergencies and after-hours situations.
• Identify safety hazards and implement corrective actions.
• Ensure compliance with all local codes, regulations, and JLL standards.
• Maintain required safety training and certifications.

Requirements

• 1-3 years in hospitality, facility management, or operations.
• Exceptional customer service skills with a genuine passion for hospitality.
• Strong multitasker who thrives in fast-paced environments.
• Tech-savvy and adaptable to new systems and applications.
• Outstanding communication skills—written and verbal.
• Collaborative mindset with proven ability to work independently.
• Detail-oriented with excellent organizational and time management abilities.

Skills

• Customer service
• Hospitality
• Operations
• CMMS system
• Budgeting
• Financial reporting
• Vendor management
• Communication skills
• Organizational skills
• Time management

Location

• On-site –Toronto, ON

Work Type

• On-site 5 days/week

Experience Level

• 1-3 years

Salary/Compensations

• 55,000.00 – 57,000.00 CAD per year

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.