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About the Role
Responsible for cleaning guest rooms and responding to guest requests to deliver exceptional guest service.
Responsibilities
- Provide clean, safe, and well-maintained guest rooms
- Thoroughly clean guest rooms to brand standards, including making beds, cleaning bathrooms, dusting, and vacuuming
- Dispose of trash and recyclables
- Perform deep cleaning tasks as needed
- Gather daily supplies, equipment, and amenities
- Respond to guest requests promptly, friendly, and efficiently, seeking assistance when necessary
- Manage guest requests, inquiries, and complaints promptly and completely, ensuring timely follow-up to maintain high guest satisfaction and quality service
- Negotiate compromises for guest dissatisfaction according to "Make it Right" guidelines
- Follow hotel safety policies and procedures, use safety equipment, and report accidents and injuries promptly
- Ensure work area is clean and clear of obstructions for safe and efficient job performance
- Perform other job-related duties as assigned
Requirements
- Previous housekeeping experience strongly preferred
- Ability to work in a fast-paced, high-energy, and demanding work environment
- Regular attendance in conformance with standards
- Comply with attendance rules and be available to work varied shifts, including weekdays, evenings, weekends, and holidays
- Maintain high standards of personal appearance and grooming, including wearing proper uniform and nametag
- Ability to stand and walk for an entire shift
- Ability to perform repetitive motions, bending, stretching, reaching, and stooping
- Ability to push up to 20-30 pounds
Skills
- Strong attention to detail
- Ability to establish and maintain effective working relationships with associates and guests
- Ability to understand and follow all safety procedures
Location
- Marriot Long Island
Work Type
- Full-time
- Varied shifts
Benefits
- Health insurance
- HRA Benefit
- Employee Plum Benefits discount
- Sick/Personal Days
- Vacation
- Holiday Pay
- Bereavement Pay
- Paid Leave
- Pension
- 401(k)
- Competitive Wages
- Career Advancement Opportunities
- Monthly Staff Recognition
- Uniform provided with complimentary cleaning
- Complimentary meal with paid breaks
About the Company
- Blue Sky Hospitality Solutions
Equal Opportunity
- Blue Sky Hospitality Solutions is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.