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About the Role
Seeking a responsible Front Office Manager to oversee the reception area, welcome visitors, and coordinate all front desk activities. The ideal candidate will possess a pleasant personality, a dynamic professional attitude to supervise and lead the team, efficiently handle complaints, and demonstrate a solid customer service approach.
Responsibilities
- Maintain front desk tidiness and ensure availability of stationery and materials (pens, forms, informative leaflets).
- Ensure timely and accurate customer service.
- Schedule shifts and supervise front-office personnel, including receptionists, security guards, and call center agents.
- Train and support office staff.
- Handle complaints and specific customer requests.
- Monitor stock, order office supplies, and troubleshoot emergencies.
- Manage mail distribution.
- Organize office budget.
- Manage records of office expenses and costs.
- Oversee compliance with company policies and security requirements.
Requirements
- Profound experience in customer service, office management, and basic bookkeeping procedures.
- Experience with office machines (fax machines, printers).
- Proficiency in MS Office, particularly Excel and Word.
- Proficiency in English (oral and written).
Skills
- Strong communication skills.
- Strong interpersonal skills.
- Good organizational skills.
- Multitasking skills.
- Problem-solving skills.
Experience Level
- 3+ years of experience as a Front Desk Manager or Reception Manager.
Education Level
- High School diploma.
- Additional certification (bonus).