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About the Role

We are seeking a Forward Deployed Engineer (FDE) to collaborate directly with customers, focusing on designing, implementing, and operationalizing technical solutions for significant business and security challenges. This role integrates software engineering, systems integration, customer engagement, and solution architecture, operating at the nexus of engineering, product, and customer success.

Responsibilities

• Partner directly with customers to understand technical requirements, workflows, and operational objectives.
• Design and implement tailored technical solutions in customer environments.
• Lead deployments, integrations, proof-of-concepts, and production rollouts.
• Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms.
• Translate customer challenges into scalable technical solutions.
• Build scripts, automation, integrations, and lightweight applications to extend platform capabilities.
• Develop APIs, connectors, and workflow automations.
• Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling.
• Contribute reusable deployment patterns, templates, and tooling.
• Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams.
• Provide product feedback based on customer needs and field experience.
• Influence roadmap priorities through direct customer insights.
• Document implementation best practices and operational runbooks.
• Serve as a trusted technical advisor to customers.
• Lead technical workshops, architecture reviews, and onboarding sessions.
• Mentor customers and internal teams on deployment best practices.
• Drive operational excellence and long-term customer success.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
• 3+ years of experience in software engineering, solutions engineering, systems engineering, DevOps, or related technical roles.
• Strong experience with APIs, scripting, and automation.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking, authentication, and enterprise infrastructure.
• Experience troubleshooting distributed systems and production environments.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Strong problem-solving skills and ability to work independently in ambiguous environments.
• Willingness to travel occasionally to customer sites if required.

Skills

• REST APIs and API integrations
• Python, Bash, Go, or JavaScript
• Linux administration
• Networking protocols and troubleshooting
• SSO, SAML, OAuth, OpenID Connect
• Cloud infrastructure and automation
• CI/CD pipelines
• Kubernetes and container orchestration
• Infrastructure-as-Code tools
• Logging, monitoring, and observability platforms
• Security and identity platforms

Location

• Remote - NY

Work Type

• Remote

Experience Level

• 3+ years of experience

Education Level

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.

Salary/Compensations

• 180K - 215K

About the Company

• 360 Fraud Protection by AppGate provides end-to-end fraud protection in a unified platform.
• The solution includes 360 Brand Guardian, 360 Risk Control, and 360 Adaptive Authentication.
• Together they provide comprehensive threat management, brand protection and fraud prevention, safeguarding financial institutions and enterprises worldwide.
• Learn more at 360fraud.ai.

Equal Opportunity

• AppGate is An Equal Opportunity/Affirmative Action Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
• In furtherance of AppGate's policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program.
• This program is available for review upon request by any applicant or employee during normal business hours by contacting the company's EEO Coordinator.