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About the Role

Senior Account Managers on our B2B Technology team lead integrated communications programs for innovative enterprise technology companies. They translate complex technologies into compelling narratives that drive business impact, oversee multiple account teams, and ensure communications strategies are forward-thinking and results-driven. This role also involves mentoring team members, contributing to new business development, and delivering exceptional results for clients.

Responsibilities

Serve as the day-to-day account lead for up to 5 B2B technology clients, ensuring exceptional client service and account management.
Direct teams of 5–10 members, managing workflow, priorities, and team development.
Provide strategic counsel aligned with each client’s business objectives and technology-focused goals.
Build and maintain strong relationships with top-tier technology and business press.
Actively contribute to B2B technology practice groups, sharing industry insights.
Oversee PR programs from kickoff to goal achievement, ensuring measurable impact.
Set ambitious, achievable client goals through creative campaigns and amplification techniques.
Develop and manage monthly/annual budgets and team priority allocations.
Ensure accurate client billing, recoup client expenses, and maintain account status.
Participate in program execution, including writing/editing, media relations, social media, digital communications, and crisis support.
Serve as an ambassador for the agency and our B2B technology practice.
Lead strategic media and analyst relations programs for B2B technology clients.
Guide account teams in identifying news opportunities, shaping compelling story angles, and executing proactive media outreach.
Partner with clients to elevate thought leadership through feature coverage, executive interviews, and contributed content.
Oversee measurement and reporting of media performance.
Contribute to company growth through new business development, organic client expansion, and creation of client case studies.
Attend networking events, seminars, and conferences relevant to technology and communications.
Lead at least one agency-wide training annually and participate in trainings as needed.
Establish and maintain a focus area within agency support.
Manage up to 2 direct reports, set goals, conduct quarterly check-ins, and deliver annual reviews.
Act as a coach across account teams by teaching, providing guidance, recognizing achievements, delegating effectively, and mapping work to strategy and client goals.
Maintain a respectful, enthusiastic, and professional attitude toward coworkers, clients, and external partners.
Lead by example and ensure teammates have clarity on roles, responsibilities, and B2B technology objectives.
Deliver high-level account management and strategic counsel specifically for B2B technology clients.
Execute programs as needed, supporting writing, media relations, social, digital, and crisis efforts.
Mentor and develop team members, ensuring alignment with agency standards and client objectives.
Support agency growth through client development, business opportunities, and thought leadership in the technology sector.

Requirements

Minimum of six years of experience in PR, marketing, or communications agencies.
At least one year of experience as an Account Manager.
Prior experience managing B2B technology clients in an agency setting.
Organized, self-motivated, and entrepreneurial mindset.
Established media relationships and proven experience pitching feature placements for technology clients.
Strong experience developing PR plans and campaigns for B2B technology clients.
Solid understanding of staffing budgets and ability to make staffing recommendations.
Ability to prioritize responsibilities based on impact, timelines, workflow, and client goals.
Commitment to self-improvement and proactive in suggesting solutions.
Exceptional communication and leadership skills, with a track record of inspiring teams and delivering results in the B2B technology sector.

Skills

B2B technology sectors (enterprise software, cloud, AI, security, data)
Integrated communications programs
Translating complex technologies into compelling narratives
Media relations
Strategic thinking
Writing
Digital communications
Social media
Crisis support
Thought leadership
Storytelling

Location

Remote
New York, NY (Hybrid)
San Francisco, CA (Hybrid)

Work Type

Hybrid
Remote
Full-time

Experience Level

Senior
Minimum of six years of experience in PR, marketing, or communications agencies
At least one year as an Account Manager

Salary/Compensations

$90,000 to $125,000

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k) matching
Generous paid time off
Flexible hybrid work model
Extended summer and winter breaks
Early log-off on Fridays (Empower Hours)
FSA options
Paid parental leave
Commuter benefits
Annual Growth Mindset stipend
Monthly technology reimbursement
Wellness benefit program
501c3 donation matching program
Mentorship and ongoing professional development opportunities
Monthly recognition and team celebrations
Employee referral and new business referral bonuses
Quarterly Highwire events and team gatherings
Dog-friendly office environment

About the Company

Highwire is a strategic marketing communications agency at the intersection of innovation and industry.
We partner with ambitious companies and established brands to navigate complexity, lead markets, and grow with purpose.
Our expertise spans strategic marketing and communications, corporate reputation, creative, and insights.
We deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy, professional and financial services.
We believe that storytelling fuels transformation and that impactful stories represent all voices and perspectives.
As a values-driven agency, we foster an inclusive environment where everyone can feel safe, celebrated and worthy.
Our people-first culture is driven by four core values: Team Empowerment, Growth Mindset, Inclusion Always, Fierce Distinction.
We are looking for individuals with big ideas, strong opinions, and the energy to bring them to life.
We offer a supportive, inclusive, and collaborative workplace where you can grow and do your best work.

Equal Opportunity

We know that the most impactful stories represent all voices and perspectives.
As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.
We ensure that every Highwire Walker has the requisite support to soar in their careers.
Our commitment to diversity, inclusion and belonging is foundational and embedded in our business and culture.
We aspire to change our industry and build a better future for all.