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About the Role

The Career Navigator ensures a positive first impression for all customers entering the Workforce Center or engaging virtually, providing effective triage and prioritizing their needs. This critical role offers technical assistance and support to workforce staff.

Responsibilities

• Perform essential workforce services for individuals participating in workforce programs.
• Conduct one-on-one sessions with new customers to identify immediate needs.
• Conduct initial assessments to determine customer benefit from program enrollment or direct referral.
• Collect, analyze, research, and determine program requirements and customer eligibility.
• Identify employment barriers and customer eligibility for critical workforce programs and services.
• Obtain relevant customer information for data entry and prepare customer files.
• Provide information to staff regarding workforce programs and services for customers.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED required.
• Undergraduate degree from an accredited university or college in a relevant field of study and one (1) year of relevant experience preferred.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

Skills

• Workforce development knowledge
• Economic development knowledge
• Business intelligence and trends knowledge
• Project management knowledge
• Knowledge of effective management techniques (planning, strategy development, implementation, outcome assessment, accountability)
• Word processing skills
• Spreadsheet skills
• Technology skills
• Computer skills
• Exceptional customer service skills
• Interpersonal skills
• Excellent problem-solving skills
• Critical thinking skills
• Organizational skills
• Detail-oriented
• Excellent verbal communication skills
• Excellent written communication skills
• Ability to understand and interpret federal and state program eligibility guidelines
• Ability to consistently apply policies and procedures
• Ability to develop and maintain effective working relationships
• Ability to develop strategies and solutions

Location

• Office environment
• Occasional travel required

Experience Level

• One (1) year of relevant experience preferred

Education Level

• High School Diploma or GED required
• Undergraduate degree from an accredited university or college in a relevant field of study preferred

Benefits

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

About the Company

• C2 Global Professional Services (C2 GPS) leads innovative workforce and career services in Texas, Florida, and Southern Nevada.
• Known for exceptional customer service, C2 GPS builds strong community relationships and empowers job seekers.
• Core values include Respect, Communication, Customer Engagement, and Ingenuity.
• The company strives for excellence and is experiencing rapid growth across multiple counties.
• C2 GPS navigates workforce development with passionate team members providing unparalleled customer service and community support.
• Join a team dedicated to transforming lives and access a competitive benefits plan for work-life balance.

Equal Opportunity

• C2 Global Professional Services, LLC reaffirms its commitment to equal opportunity and diversity.
• Employment decisions are not based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status.
• The company takes affirmative action to ensure applicants and employees are treated without regard to these characteristics.
• Employment decisions, including hiring, firing, compensation, benefits, promotion, and training selection, are based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.